#lasyan_api
loud warrenBOT
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eager dune
FYI I saw a post on reddit mentionning the same problem as me : https://www.reddit.com/r/stripe/comments/1evzmjy/problems_with_sepa_since_api_update/
novel path
Hi there, sepa debit is a delayed-notificaiton payment method, This means that it can take up to 14 business days to receive notification on the success or failure of a payment after you initiate a debit from the customer’s account, though the average is 7 to 8 business days.
eager dune
Hi Jack, thanks but that's not the point ; I already explained the support the 14 business days argument is not relevant, we know the delay is related to the new api since this summer because we have old subscription using the same IBAN and the old api source and the delays are still short
novel path
Did you encounter any error? Can you share with me the ID of the request that you encountered error?
eager dune
I try to look for requests id
meanwhile, an example is payment with id pi_3PuZtFJPY6SQcWxa22LXDHFA
the only request id I can find for this payment is : req_VbeCgRlGYeWsE6
novel path
I don't see any errors for this payment, and the payment was created on 2 Sep, it's still within the 14 business day processing window
eager dune
yes, but the payment has already be done by the bank days ago
stripe should have been notified
for example, this payment : pi_3PsNuQJPY6SQcWxa0p3i2CRQ
created the 27th august, paid the 30th, only 3 days after
and guess what ? using the old source api 😉
src_1OytVAJPY6SQcWxagmAFsCZn
I share with you a picture I sent to support, showing in blue all sepa payments, in red the ones using the old source api are the only ones already succeeded
novel path
Sources API is already deprecated (https://docs.stripe.com/sources/best-practices) and you should migrate to PaymentMethods API for Sepa debit payments.
I don't have insights on why pi_3PuZtFJPY6SQcWxa22LXDHFA is taking longer than you expect, I'd suggest you to monitor and reach out to support again if its status is still not confirmed after 14 business days.
eager dune
ok, meanwhile I have another question : I found this page : https://docs.stripe.com/payments/payment-intents/asynchronous-capture
but not sure to inderstand what "capture" is
is it the process during which stripe is waiting for the payment to succeeded or fail ?
novel path
This only apply to payment methods that can be confirmed immediately (i.e., card), and not applicable to delayed-notificaiton payment method like sepa debit.
eager dune
ah, too bad
ok thansk, last question I see in the dashboard our api version is very old (even if the nuget package I use in the code is the last version) :
do you think it could be related?
novel path
No I don't think using an old API version would cause the delay.
eager dune
ok
novel path
Of course I'd highly recommend you using a newer API if possible
https://docs.stripe.com/upgrades#how-can-i-upgrade-my-api if you plan to upgrade the API version, make sure to go through this list and make your integration compatible with the new version
eager dune
I asked our accomptable service to send me the account statement of the company, so I'll be able to prove that payment has been done by the bank but still not received by stripe
thanks for the link
novel path
discord is a public place so everyone can see what you share in the thread
eager dune
yes don't worry I'll not put it on discord, this will be for support only
novel path
So I dont' suggest you shareing your account statement here, but you can send it to stripe support
eager dune
agreed 😉
just to be sure : as long as the payment is done by the bank, the pi object in stripe should have status "succeeded" within 1 hour, right ?
the 14 business days is not related to stripe but to bank delays right ?
novel path
Upon payment confirmation, Stripe would send the payment details to the sepa network, and the network may take up to 14 business day to notify stripe the payment result.
eager dune
hmmm ok
loud warrenBOT
still wedgeBOT
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