#jainnikesh_api
rugged reefBOT
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zealous musk
Hello
mental needle
Hi there, what's the PaymentIntent ID?
zealous musk
Tried processing an insurance payment and was denied
the insurance company is United Healthcare in this case
mental needle
Can you share with me the PaymentIntent ID so that I can take a look?
Copy and past the PaymentIntent ID (i.e., pi_xxx) here
mental needle
And you should delete the screenshots, discord is a public place so everyone can see them
zealous musk
code side we are passing any param wrong
or anything that we have to changes
ok wait giving payment id
pi_3PktnrFRSoISGwgO09ha0W9A
pi_3PktnEFRSoISGwgO0cOJKkHn
one more issue we are facing in api level when we call api we are getting data and balance like [23:32] Account Id: acct_1OXCic2Zca0UKuSx -- Available Connected Account Balance: 720434 -- Pending Payout: 0[object Object] -- Requested Refund Amount: 7028 -- Stripe Balance Object: {"object":"balance","available":[{"amount":3809219,"currency":"usd","source_types":{"card":3809219}}],"instant_available":[{"amount":720434,"currency":"usd","source_types":{"card":720434}}],"livemode":true,"pending":[{"amount":-3088785,"currency":"usd","source_types":{"card":-3088785}}]}
and at the time of refund or payout but after payout our amount is on held
mental needle
Both payments were declined by the issuer and the message is "The bank returned the decline code `try_again_later"
You should ask your customer to reach out to their card issuer, or use a different card
zealous musk
here more payment ids
pi_3Pkpd1FRSoISGwgO1HbNDvc0
pi_3Pkpn3FRSoISGwgO1JjLEUe7
mental needle
For the second question, you should read https://support.stripe.com/questions/connect-reserves-faq to learn ore about Connect reserves
You can self-help the decline reason by looking at the payment_intent->latest_charge's outcome hash https://docs.stripe.com/api/charges/object#charge_object-outcome-seller_message
zealous musk
but i do not want to any amount should me in reserved go so we are added condition while doing refund and also payout
mental needle
I'd recommend you go through the doc that I sheared earlier, if you have additional questions about Connect reserves, reach out to Stripe support https://support.stripe.com/contact/email
zealous musk
i am asking why this api not receiving proper amout ither wise we can control
mental needle
Can you reach out to support? they are more familiar with inquries about Connect Reserves
zealous musk
this is not support que they saying connect with api team they will help how to handle your code so no amount go in reserve
Both payments were declined by the issuer and the message is "The bank returned the decline code `try_again_later" and also for this message client connnected with bank and there is no issue from bank side still stripe giving this error
mental needle
You mean your customer has reached out to their card issuer?
rugged reefBOT
flat condor
Hi! I'm taking over from my colleague. Could you summarise the latest question for me please?