virender_customer-support | Stripe Developers | Page 1

woeful mantleBOT Sep 9, 2024, 10:06 PM

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spiral matrix Sep 9, 2024, 10:07 PM

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Hello! I need help

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book appointment for Lisbon Indian embassy for consular service in zohoforms in which a paymemt method is added of 4€ through stripe but when i make payment it says that unable to authenticate to process the payment or payment is failed, it's happening same with many other people who using different cards also but i saw rarely two three people appointment got booked, i want to know what we are doing wrong ? Why our payment is declining?.

Related Request ID(s)
Appointment

What have you already attempted?
Tried to book appointment and make payment through stripe

dark pawn Sep 9, 2024, 10:10 PM

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Do you have a PaymentIntent ID you can share?

spiral matrix Sep 9, 2024, 10:11 PM

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what is that ? I use bank visa card for payment

woeful mantleBOT Sep 9, 2024, 10:14 PM

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spiral matrix Sep 9, 2024, 10:16 PM

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i don't have payment intent ID

dark pawn Sep 9, 2024, 10:22 PM

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Ah, so just to be clear, you're not a developer?

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You're trying to book an appointment with the embassy yourself and are getting this error?

spiral matrix Sep 9, 2024, 10:23 PM

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Right sir

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All agents I know most of them having the same error

dark pawn Sep 9, 2024, 10:23 PM

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I see, okay. I recommend following the instructions in the screenshot and try to pay with a different payment method. If that doesn't work, I recommend following up with the embassy or contact the support email or phone number on this app you're using.

spiral matrix Sep 9, 2024, 10:24 PM

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but i found out one or two booking and we don't know how they made the payment possible

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but there is no different method wait i show you

dark pawn Sep 9, 2024, 10:26 PM

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I can't help with failed payments here. I recommend trying with a different payment method/card and/or contacting your bank about the failed charge

spiral matrix Sep 9, 2024, 10:27 PM

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okay sir, thank you for your time...i will try to consult about this to my bank

broken shuttle Sep 9, 2024, 10:27 PM

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virender_customer-support

spiral matrix Sep 9, 2024, 10:28 PM

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i thought honestly since the payment is being done due stripe so you could find a way to the problem as if there could be technical issue or suggest why it's the authentication ia being failed as it shouldn't be happening

#virender_customer-support