#felum_error
tiny frostBOT
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elfin blaze
Hi. I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact
lucid grove
Hi. I wish I could help, but this chat is focused on developers and technical qu...
My error is related to technical issues on Stripe. I feel like maybe i need to be verified? Im not sure why the funds arent going to stripe after payment
elfin blaze
What's the error message?
lucid grove
No error message. Payment was confirmed but no money went to my stripe account
elfin blaze
Then what made you think it's a technical problem?
lucid grove
Because i experienced a simular issue with paypal and it ended up to be a technical issue. The money didnt go through to my stripe account, that makes it an error and a technical issue does it not? I have already contacted customer support and i was directed here to talk to an IT specialist.
elfin blaze
Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details
Or do you have the paymentIntent ID?
tiny frostBOT
indigo nest
Hey! Taking over for my colleague. Let me catch up.
lucid grove
Okay. Do you want more details?
indigo nest
ive tried to contact support but they say that IT specialists are the inly people who can help me in this issue and discord is the only place to do that.
What Support Channel did you reach? Shopify or Stripe ?
lucid grove
Stripe
indigo nest
acct_1PaxsHGzJjP3swJr
I can't find an accoutn with this Id
Can you share the PaymentIntent Id ?
lucid grove
I had to type it in, ill try again
lucid grove
Can you share the PaymentIntent Id ?
I dotn knwo what that is
indigo nest
Stripe don't own the Shopify plugin and here we know nothing about it unfortunately. You should probably first reach out to Shopify Support regarding this. First make sure that your integration is correct with Shopify.
lucid grove
My stripe is fully integrated with shopify and it says active there
acct_1PaxsHGzJjP3sqJr
indigo nest
But you were saying that you have an issue with accepting the Payment right ?
We don't know much about Shopify here, if you have issue with Stripe API please share a Stripe object Id (like PaymentIntent Id)
https://support.stripe.com/questions/finding-the-id-for-an-api-request
I don't see any Payment was gone through Stripe so far
https://dashboard.stripe.com/payments
lucid grove
The payment has been accepted and confirmed on shopifys side. but yes there is no activity or payment on the stripe app so there is also no paymentintent ID. on the bank account that made the payment, it says pending. this card that was used for payment works normally for making payments elsewhere. i believe the error is on the side of stripe or perhaps theres a duplicate account? i really am not sure.