#kaze_account-debits
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gilded shard
Hi 👋
pure sleet
Hi
gilded shard
It seems that the connected accout is not configured for accout debits. I recommend you follow the advice in the error message and reach out to Support https://support.stripe.com/contact
pure sleet
i'm actual using test env
And account status is completed
is it because of this ?
"losses": {"payments": "stripe"}
gilded shard
That is likely the issue. I recommend you review the requirements for enabling account debits here: https://docs.stripe.com/connect/account-debits
When your platform is responsible for negative balances, such as with Express and Custom connected accounts, you can debit a connected account’s Stripe balance, transferring funds to your platform balance.
pure sleet
yeah seems like it
gilded shard
The whole controller setup makes Connect more flexible but also kind of harder to reason through. In this case, if Stripe is responsible for negative balances, then it's Stripe's responsibility to debit the Connected Account
pure sleet
so basically we can't create a charge then
gilded shard
Correct
pure sleet
okay, got it, thanks
gilded shard
Happy to shed what 💡 I can 🙂