#draakar_trasfer-revesal-insufficient-balance
jaunty wyvernBOT
đ Welcome to your new thread!
â˛ď¸ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
âąď¸ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đ This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1281288004169760851
đ Have more to share? Add more details, code, screenshots, videos, etc. below.
scenic pumice
This error message is saying the Connected Account acct_1P6Ef14g7W92A4w2 does not have a sufficient Stripe balance to reverse transfer tr_1Pvgto4g7W92A4w2qYk6csr1
queen flame
but the original transfer the destination is acct_19DuLsGOs2bxG0Rw which is the main account, so if we are reverting the money should be taken off acct_19DuLsGOs2bxG0Rw not acct_1P6Ef14g7W92A4w2 right?
scenic pumice
Transfers go from the Platform account to the Connected account
queen flame
Why is then the destination the platform account?
this is to charge a connected account
scenic pumice
Please just provide the request ID in text. I cannot work with dashboard URLs
queen flame
req_hYnkzCdKcAIhie
scenic pumice
Ah, okay. That makes more sense.
However, I dug into the logs for the failing request and I'm seeing that, at the time the request was made, there was not sufficient balance to cover the reversal
queen flame
But the main account has a lot of balance
scenic pumice
I cannot speak to why this request failed beyond the fact that our internal logs show that therw was not sufficient balance.
For more details you will need to reach out to Support: https://support.stripe.com/contact
queen flame
Thank you