phillip_api

[grave lynx]

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[wheat flower]

Hi there 👋 just making sure we're aligned, you're talking about when a recurring payment for a Subscription fails?

[limpid jungle]

Hi @wheat flower , yes correct!

[wheat flower]

Perfect, yup, you can use your own URL in those emails for card payment failures, but it's used whenever the email is sent. You can't add logic to only include your link based on why the payment failed (not entirely sure if that's what you were referring to by "just for this case").

To add that you'll switch to the Use your own custom link selection on this page:
https://dashboard.stripe.com/settings/billing/automatic
Under Manage failed payments for subscriptions -> Card payments -> Customer emails
and then add your URL in the box there.

It's generally up to you how you want to handle this, but overall the goal is to send the customer to a surface where they can update payment method details or provide a payment method to use for the payment.

Some common options are:

• Send them to the Hosted Invoice Page for the Invoice, so they can pay the outstanding Invoice
• Send them to our Customer Portal with a configuration that allows them update their payment methods
• Send them to your page that collects payment method details and saves those for future usage, then processes the payment that failed again.

[limpid jungle]

ugh, nvm toby, I was confused because I didn't checked "Send emails when card payments fail". I didn't know more options would appear. I directly pressed the "preview mail" icon button and was confused because I was only able to edit the business URL.

So should be all good!

Can be closed

[wheat flower]

Ah gotcha, no worries! Glad to hear you got it all sorted!