#vinoth-kumar_api

1 messages ¡ Page 1 of 1 (latest)

robust vesselBOT
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stone pine
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Could you share the screenshot and development website for the issue you're facing?

clear loom
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Sure, I will share the gif file

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@stone pine Please find the above GIF file for your reference

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I have logged out from the link, but after refresh, I can see the link is automatically logged in, Is am doing something wrong?

stone pine
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If you aren't using Link Authentication Element, could you share your development website, so that I can take a look?

clear loom
stone pine
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How can I get the checkout step with Payment Element?

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Is there any login credential I can use?

clear loom
stone pine
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Thanks for sharing!

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I'm unable to reproduce the same behaviour like yours. The Link account has been logged out, just that the Link session likely still keeps the email address for the login convenience, i.e. the customer still has to log in again to access the saved payment method

clear loom
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The problem, is I can't change the email address to newer one, if I did, then it still retain with the older one and its not updated in the Stripe customer link details

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For your reference

vivaldi_knGLFXFi3b.gif
stone pine
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This is strange! I'm unable to reproduce and see the same UI like yours

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Mine doesn't have an UI to prompt me to enter the email address

image.png
clear loom
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Did you changed the country to different from the dropdown?

stone pine
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Even if I enter the card details and confirm to save the payment method to Link, when I return to the same page next time, I still don't get email address field

image.png
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I changed to India, but it's still the same

clear loom
stone pine
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I tried exactly the same steps, make a purchase with link and came back to the same link. I don't see any email address field at all

clear loom
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I think you have added the link email address to inspectthecode@gmail.com, can you please loggout and update the new one?

stone pine
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I don't have the email address field to log out like yours

clear loom
stone pine
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It's not even prompted when I returned

clear loom
stone pine
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Yes! I don't have this in email address field to log out after returning to your website

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Can I suggest you writing to Support https://support.stripe.com/contact/email with your development website, login credentials and video, so that we can check with relevant team?

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

clear loom
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Ok sure, I will do