#refikimi_webhooks

1 messages ¡ Page 1 of 1 (latest)

tight birchBOT
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livid oasis
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hi there!

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looking into this.

tight birchBOT
pale plaza
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Hello @sleek umbra can you share the invoice ID of the invoice where the event was not generated?

sleek umbra
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yes, let me find it

pale plaza
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The invoice associated with this payment is in_1PqSKVHzzIMXxbBCJcF2fTzt which is still open

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it hasn't been marked uncollectible

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So the event not being generated is expected here

sleek umbra
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So, just to make sure I understood you, basically this event will happen in the future in case it fails? right? thank you

pale plaza
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Yes, the event will be generated when the invoice is marked as uncollectible by you or Stripe (based on your settings)

sleek umbra
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Can I set somewhere in settings as 3 failed attempts to be the limit before the uncollectible state is set?

pale plaza
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I think there's one more automatic retry left but after that the invoice should be marked uncollectible yes

sleek umbra
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Thanks a lot Hanzo for your support and help.

That means, under the tab "invoices", as well as "subscriptions and emails", I found selected USE CUSTOM RETRY SCHEDULE FOR ONE-OFF INVOICES:

Retry 1 Day after the previous attempt
Retry 3 Day after the previous attempt
Retry 5 Day after the previous attempt

If it was attempted on the Aug21, that means Aug 22, then 3 days, Aug 25th, and if it failed + 5 days, Aug 30th? Or is it because it somehow got shifted in the new day? And these dates that I see, are they in my browser timezone or?

pale plaza
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The timing on the invoice object is UTC. So yeah you may be seeing local time depending on your timezone

sleek umbra
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ahhh, okay, thank you that makes sense then

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and one more question, is there a way to see where this option relies when uncollectible will be set? just to make sure it is set properly? Thank you

pale plaza
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Not sure I grasp the question

tight birchBOT