#christian-genco_api
slender creekBOT
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gilded wadi
Here's a screenshot of what we see when we try to connect a user's Stripe account that's also connected to ThriveCart
slender creekBOT
@plush pier looks like you're in the wrong place, this thread is for someone else's question.
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plush pier
sorry
gilded wadi
No worries.
We think the account ID we're trying to connect is acct_1Pi2IXCtqirx63a9
swift girder
hello! gimme a while to take a look
gilded wadi
Sure thing! Thank you.
swift girder
hrm, does your platform only retrieve data from the connected accounts to provide services? i.e. do you create payments on the connected accounts?
gilded wadi
We don't create payments, we just retrieve data.
swift girder
try using OAuth instead, https://docs.stripe.com/connect/oauth-reference
or were you already using OAuth when attempting to connect to the connected account?
gilded wadi
I think we're already using OAuth? Users land on connect.stripe.com/oauth/v2/authorize
swift girder
ah, yeah, so i think the problem here (seeing from the URL) is that you're requesting for read_write scope
gilded wadi
ahh hah
swift girder
in the warning on the oauth page that i shared
Starting in June 2021, Platforms using OAuth with read_write scope won’t be able to connect to accounts that are controlled by another platform.
so some of the accounts that you're trying to connect to are controlled by another platform, which is why it asks them to create another account instead
gilded wadi
I think I did it that way because I saw this warning somewhere:
Please use the
read_writescope, or contact support at https://support.stripe.com/contact/ in order to use read-only connections.
Do I still need to contact support for a read-only connection or should it just work? =
swift girder
it's difficult to say, is it possible for you to try?
gilded wadi
Yes I'll try now.
Doesn't work. When I try to visit a connect.stripe.com/oauth/v2/authorize link I get the error:
{
"error": {
"message": "Please use the read_write scope, or contact support at https://support.stripe.com/contact/ in order to use read-only connections."
}
}
swift girder
meh, unfortunately looks like you're going to need to write in then. sorry about that, but it's not something that we can help with here on this channel
gilded wadi
Got it. Thank you for your help!
swift girder
by the way, if you can, write in now and let me know once you're done. I'd like to find your support ticket to put a note on it so that the person handling it has context
gilded wadi
I'm live chatting now
swift girder
ah, once the chat ends let me know. They'll likely tell you that they'll follow up on it since it needs another team to handle i think
gilded wadi
yessir
gilded wadi
That live chat ended and they said they'd follow up via. email. My ticket number is 15804881
swift girder
alright thanks!