wayne-twitchguru_error | Stripe Developers | Page 1

neat compassBOT Aug 28, 2024, 12:08 AM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1278144128189726760

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

grizzled trail Aug 28, 2024, 12:10 AM

#

Hello! can you try running https://github.com/stripe/stripe-reachability on the server where you're running your code on?

GitHub

GitHub - stripe/stripe-reachability: A bash script to test access t...

A bash script to test access to the Stripe API - GitHub - stripe/stripe-reachability: A bash script to test access to the Stripe API

hasty blaze Aug 28, 2024, 12:13 AM

#

its a windows server will that work on it?

grizzled trail Aug 28, 2024, 12:23 AM

#

it depends, you might have to google to see if it's possible to run it on your specific version

hasty blaze Aug 28, 2024, 12:28 AM

#

#

they all timed out

grizzled trail Aug 28, 2024, 12:32 AM

#

it seems like a network issue on your server, have you checked in with your host provider?

hasty blaze Aug 28, 2024, 12:33 AM

#

I have submitted a ticket but I think they wont help me because its a virtual private server... the strange this is I have done nothing to the server my end I dont know why this would just happen

grizzled trail Aug 28, 2024, 12:42 AM

#

sorry, but I think there's very little I can do to help here since it's specific to the network access on your virtual private server. Maybe reach out to any general online community or the relevant support team (assuming you're using some third party software) which specializes in the virtual private server you're using?

hasty blaze Aug 28, 2024, 1:25 AM

#

My host company replied to my ticket:
"Hi Wayne.

This looks to be to be a return path issue within the AWS network who stripe appear to host with.
What you will need to do is contact stripe and ask them report the connectivity issue to AWS as unfortunately this issue appears to be inside their network and it isn't something we can easily affect.
I'm not sure if stripe support will have the ability to do this but it would be extremely helpful if they could obtain and provide a traceroute from their services in AWS to your server with us.

Kind Regards,

Danny."

#wayne-twitchguru_error