#lexit_balance-instant

1 messages ¡ Page 1 of 1 (latest)

sudden orbitBOT
#

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light pilot
#

This is my request and its always the same for all accounts:
`
def retrieve_balance(self,account:Account):
try:
balance = stripe.Balance.retrieve(
expand=["instant_available.net_available"],
stripe_account=account.stripe_account_id
)

        return balance`
stark yoke
#

Do you have another account i can compare to?

light pilot
#

Yes

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acct_1Pro6yQfWxXHXngP

#

For this one I do get the instant_available.net_available

stark yoke
#

thanks, taking a look at these

light pilot
#

Thank you

stark yoke
#

And what to the respective responses look like for these?

#

do you get a instant_available.amount without net_available?

light pilot
#

This is what I should be getting:
"instant_available": [ { "amount": 121125, "currency": "gbp", "net_available": [ { "amount": 118750, "destination": "ba_1Pro90QfWxXHXngPXcfGUErU", "source_types": { "card": 118750 } } ], "source_types": { "card": 121125 } } ],

light pilot
#

However for the other one net_available is empty not there.

stark yoke
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btu instant_available.amount is, right?

light pilot
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req_meJWEWsfjltIle

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This is the request id if you can check for get balance for that problematic account

light pilot
sudden orbitBOT
hard nimbus
#

lexit_balance-instant

#

@light pilot since it's all Test mode, can you share the raw JSON of what you get when you make that call on the problematic account and on one that works?

light pilot
hard nimbus
#

I understand, I'm asking you to make the calls again with 2 different accounts and share the exact raw JSON you get back from each call (and sharing the exact account id for each).
Once I have that I can investigate further and likely file a bug report internally to flag the issue and have you contact support

light pilot
#

Please wait for me to do that. I will be able to send it in 1 hour