andres-chalarca_api | Stripe Developers | Page 1

compact cradleBOT Aug 26, 2024, 9:31 PM

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pure raft Aug 26, 2024, 9:39 PM

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Hi 👋

Have you retried marking the Invoice as uncollectible? I cannot see any requirement that should prevent you from doing this.

edgy sparrow Aug 26, 2024, 9:42 PM

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Hi! Yes, I tried sending the request via API and in the dashboard, Same result.

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pure raft Aug 26, 2024, 9:43 PM

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Hmmm.... 🤔 I"m only seeing the one attempt using a Stripe-Node SDK.

edgy sparrow Aug 26, 2024, 9:45 PM

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Yes, maybe it was not the same invoice, as I have been trying several times. Let me prepare a unique invoice with all the attemps for you.

pure raft Aug 26, 2024, 9:45 PM

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Thank you

pure raft Aug 26, 2024, 10:22 PM

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I did some digging into your situation and it seems like this is a rare scenario that Invoices can wind up in. When that occurs users are directed to reach out to Support and we (Stripe) have to mark these Invoices as uncollectible.

I think this is an unacceptible situation so I have re-raised the issue to try to get some focus on it. Unfortunately there isn't any advice I can provide for how to get out of this scenario beyond reaching out to Support https://support.stripe.com/contact

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