#leahhannahceramics_connect-payouts-accounts

1 messages · Page 1 of 1 (latest)

sage nimbusBOT
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tulip meteor
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HI 👋

It looks like you have shared an account.external_account.updated webhook event. Can you elaborate on what caused this event and what about it is not what you expect?

thick basin
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A failed payout caused this event - I expected the connected account payout to be paused.

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If it were indeed paused, I'd like to get guidance in what field indicates that payout are paused

tulip meteor
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This event simply shows that the external account is in an errored state. Taking a look at the Connected Account it occurred on

thick basin
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Was payout paused at any point?

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That's what I am struggling to identify.

tulip meteor
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There are a lot of updates on this account. I can't simply go through all of them for you. It does look like payouts were once set to manual, meaning they had to be manually triggered by the platform

thick basin
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I understand - the failed payout happened 2 days ago - it was an automated payout

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I am hoping to understand the expected behavior from there.

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I am supposed to get a account.external_account.updated event - which I can see

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from there, are payouts supposed to be paused?

tulip meteor
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When a payout can’t be completed, a payout.failed event occurs. The event’s failure_code property indicates the reason. A failed payout also disables the external account involved in that payout, triggering an account.external_account.updated event. No payouts can be made to that external account until the platform updates the connected account’s external accounts.

From our docs: https://docs.stripe.com/connect/payouts-connected-accounts

thick basin
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Thanks for sharing!

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I interepreted this as payouts being paused but that's not the same

tulip meteor
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No I do not think so. The payouts will continue. I recommend looking at the payout.* events on the Connected Account to get a feel for how it works (that's what I'm doing now).

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You can see some failures but when a new external account is set up they go through and reconcile

thick basin
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Thanks - that's super helpful - I really appreciate your help!

tulip meteor
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Great 🎉 It's why we're here 🙂