#jairo094215_api
flint irisBOT
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vital mauve
Hello! My question is regarding to my last thread (I didn't found a way to reopen it)
full matrix
Could you summarise the question for me please?
vital mauve
Yes
We have an online tool from which clients can connect their Stripe accounts and synchronize movements (charges, refunds and payouts). One of our clients reports that his transactions doesn't appear.
We have verified that calls to your endpoints return empty responses, as if that account had no transactions, but the client says that he can see them correctly on your dashboard
One of your colleagues checked the account transactions and said that there were no movements in that account, and that the client was probably looking at the wrong account.
Your colleague asked me for the ID of one of the transactions that the client was viewing, but at that time I did not have this information
But now I have an ID
Account ID: acct_1PkmO6GJisWe4cyI
Payment Intent ID: pi_3PmrbjFYpYmVev240tgtt5O0
Could you check that this intent ID belongs to this account?
full matrix
This belongs to a different Stripe account, with a similar name. The Account ID is acct_1...24
vital mauve
Please, could you share the name of this account? Or this is a sensitive information?
full matrix
I can't, sorry.
vital mauve
It's only to give more details to our customer
full matrix
But yes, they're looking at a wrong account.
vital mauve
Could you share at least the first or last characters of the account name?
full matrix
It's the same name as the other account, just in different case.
flint irisBOT