yorkmute_webhooks | Stripe Developers | Page 1

frail whaleBOT Aug 22, 2024, 5:26 AM

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frosty seal Aug 22, 2024, 5:28 AM

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hello! I'm not sure i understand, can you elaborate more on why there's an issue when the event occurs at different times and dates? Can you share an event id for reference?

upbeat halo Aug 22, 2024, 5:29 AM

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I want to know if all those events are payment attempts from my clients.

frosty seal Aug 22, 2024, 5:33 AM

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can you paste an example event id here so that I can take a closer look. More specifically, the one with prefix evt_

upbeat halo Aug 22, 2024, 5:36 AM

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what is the prefix?

frosty seal Aug 22, 2024, 5:36 AM

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evt_

upbeat halo Aug 22, 2024, 5:37 AM

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this?

frosty seal Aug 22, 2024, 5:38 AM

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that works yep

upbeat halo Aug 22, 2024, 5:39 AM

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nice

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this one too

frosty seal Aug 22, 2024, 5:41 AM

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i can't copy and paste from a screenshot, it would be appreciated if you can copy and paste the id here

upbeat halo Aug 22, 2024, 5:42 AM

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evt_3PqFIMDdTPeSx5Cs3evvgSfg

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evt_3PqFQtDdTPeSx5Cs2K8NzM9A

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evt_1PqLxLDdTPeSx5CsDRIfBRp2

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Sorry, Ready

frosty seal Aug 22, 2024, 5:54 AM

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For the expired checkout sessions, there's not much we can do. For the failed payment attempts though i.e. those with ch_xxxx payment for xxx failed, there should be a customer email. If you recognize your customer's email addresses, that's one way to identify if the payment attempts are from your customers

upbeat halo Aug 22, 2024, 5:58 AM

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I understand, now I want to know how to solve those payment rejections at the checkout where the API keys and the webhook are installed.

frosty seal Aug 22, 2024, 6:01 AM

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those rejections are where the card is declined. Payment declines are by the issuing bank, there's not much which we can do here unfortunately. In most cases, the reason for the decline is clearly mentioned. The customer should reach out to their issuing bank if there're any issues as a first step

#yorkmute_webhooks