jogui_unexpected | Stripe Developers | Page 1

tidal girderBOT Aug 21, 2024, 9:19 AM

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amber idol Aug 21, 2024, 9:20 AM

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👋 happy to help

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you can choose what happens to your customer subscription if they dispute a payment https://dashboard.stripe.com/settings/billing/automatic#:~:text=Manage disputed payments

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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directly on your dashboard

cerulean violet Aug 21, 2024, 9:26 AM

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Thanks, this setting applies for all disputes opened, i wanted to expire only the ones lost

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but as currently the company policy is to lose them as we havent been able to counter a single one althought we give plenty of information

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it will work

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Thanks tarzan 🙂

amber idol Aug 21, 2024, 9:29 AM

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what you suggested also work (listening to the dispute events and manually cancelling the subscription)

amber idol Aug 21, 2024, 9:29 AM

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cerulean violet Thanks tarzan 🙂

sure let me know if you need any more help

cerulean violet Aug 21, 2024, 9:30 AM

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is it possible it needs some minutes to propagate the change? im in sandbox, have activated the setting (it says only live mode allows to change, have change it in live), and in sandbox did a purchase with a credit card tht generates a dispute, and accept it

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but the sub appears active, maybe in sandbox this setting does not work?

amber idol Aug 21, 2024, 9:31 AM

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would you mind sharing the subscription ID?

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I could take a look

cerulean violet Aug 21, 2024, 9:31 AM

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sure

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sub_1PqAqQHFmluYEPgf8TPBgAPE

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(sandbox)

amber idol Aug 21, 2024, 9:34 AM

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I don't see the invoice being disputed though

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did you use the cards from https://docs.stripe.com/testing#disputes

Test card numbers

Use test cards to validate your Stripe integration without moving real money. Test a variety of international scenarios, including successful and declined payments, card errors, disputes, and bank authentication. You can also test non-card payment methods and redirects.

cerulean violet Aug 21, 2024, 9:34 AM

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/in_1PqAqQHFmluYEPgfJeCtz3aU

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i see it

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yup the fraudulent one

amber idol Aug 21, 2024, 9:35 AM

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the payment succeeded

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where do you see the dispute?

cerulean violet Aug 21, 2024, 9:35 AM

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in the invoice of the subscription

amber idol Aug 21, 2024, 9:35 AM

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oh I see it now

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give me a second

cerulean violet Aug 21, 2024, 9:35 AM

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disputes are handled after the charge is successful

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and have some days to handle them

amber idol Aug 21, 2024, 9:37 AM

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yes I'm aware, it's just that our internal tool didn't show the dispute. I'll flag it internally, this shouldn't affect you, it just make it more difficult for us to know that there was a dispute on the invoice

cerulean violet Aug 21, 2024, 9:38 AM

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🙂 no worries

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thought we were seeing the same panel

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but it makes sense yours has more visibility haha

amber idol Aug 21, 2024, 9:39 AM

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apparently the dashboard had more 😛

cerulean violet Aug 21, 2024, 9:39 AM

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haha

amber idol Aug 21, 2024, 9:40 AM

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give me a few minutes I need to investigate this further

cerulean violet Aug 21, 2024, 9:40 AM

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no problem, gonna do another sandbox purchase in case it was a delay with the propagation of the setting

amber idol Aug 21, 2024, 9:42 AM

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I think it's not a problem in the settings though

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I doubt it

cerulean violet Aug 21, 2024, 9:43 AM

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Viewing all settings
Settings that affect live integration are disabled, but can be edited in live mode.

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from the link with the dispute setting

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is sandbox mode it appears this warning

amber idol Aug 21, 2024, 9:43 AM

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yes because it's a sandbox

cerulean violet Aug 21, 2024, 9:43 AM

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maybe it means the setting is entirely disabled

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not disabled the panel

amber idol Aug 21, 2024, 9:43 AM

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no that's not the case

cerulean violet Aug 21, 2024, 9:43 AM

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hmm okay

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just tested again and nope, the same

amber idol Aug 21, 2024, 9:45 AM

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I think this needs a more asynchronous troubleshooting, and we would have to contact the product team to see if there's a potential bug or maybe it's a cron job that updates the subscription instead of it being a synchronous action

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would you mind sending us all of the details to https://support.stripe.com/contact/email?topic=api_integration

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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and choose "Identify as a developer" option

cerulean violet Aug 21, 2024, 9:45 AM

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another idea, seeing the event log of the subscription for this card, maybe is creating the dispute too early in the lifecycle of the subscription

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yup no problem

amber idol Aug 21, 2024, 9:45 AM

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my team or myself will have a look at this in depth

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and will reach out to you once we have an answer

cerulean violet Aug 21, 2024, 9:46 AM

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gonna fill the form, is not that problematic because we have a very small number of disputes

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thanks for that tarzan 🙂

amber idol Aug 21, 2024, 9:47 AM

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in all cases, this is something that we should investigate and "linking" it to a merchant case is important for the impact visibility

cerulean violet Aug 21, 2024, 9:48 AM

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perfect

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Sent

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thanks for all friend

tidal girderBOT Aug 21, 2024, 9:55 AM

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cerulean violet Aug 21, 2024, 10:05 AM

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@amber idol Hey, it seems the oldest one of the 3 sandbox subscriptions with a dispute credit card has been cancelled sub_1PqAP0HFmluYEPgfCVUIzqrm just now at :00

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maybe is a hourly cron

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as you said

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gonna see if in the next minutes the other ones are cancelled

cerulean violet Aug 21, 2024, 10:29 AM

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yup, second one just got cancelled

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it has a delay of 1 hour

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case solved

fresh shale Aug 21, 2024, 10:32 AM

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yes there is
https://docs.stripe.com/billing/subscriptions/cancel#dispute-cancel

Changes to the subscription take effect after approximately one hour.

#jogui_unexpected