ebllg_api | Stripe Developers | Page 1

balmy hatchBOT Aug 20, 2024, 8:42 AM

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hallow cedar Aug 20, 2024, 8:44 AM

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Same error occurs with tok_mastercard too

balmy hatchBOT Aug 20, 2024, 8:51 AM

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pastel abyss Aug 20, 2024, 8:52 AM

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👋 happy to help

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taking a look give me a couple of minutes

hallow cedar Aug 20, 2024, 8:54 AM

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thanks

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We started getting this error since yesterday. We did not do any changes on our side/

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It used to work.

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I can share more logs if needed for the same error instance.

pastel abyss Aug 20, 2024, 8:58 AM

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just give me a couple of minutes, I'm trying to look at the logs on my end

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will be with you shortly

pastel abyss Aug 20, 2024, 9:16 AM

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I'm terribly sorry, I'm trying to test this out while also answering other questions on discord

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I think the best way is to handle this asynchronously since it would take a more significant amount of troubleshooting

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if you don't mind sending us an email to https://support.stripe.com/contact/email?topic=api_integration

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and select "identify your self as a developer" and mention you had been speaking to tarzan on discord, someone from my team will pick up the ticket and respond to you asynchronously

hallow cedar Aug 20, 2024, 9:37 AM

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Ok thanks.

pastel abyss Aug 20, 2024, 9:42 AM

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I just noticed that you are not using the correct endpoint in your call

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you using POST /v1/customers/:customerId instead of POST /v1/customers/:customerId/sources

hallow cedar Aug 20, 2024, 9:43 AM

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Is this a recent change?

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Our api version is 2017-08-15

pastel abyss Aug 20, 2024, 9:44 AM

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no you even do that for other sources

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here's an example https://dashboard.stripe.com/test/logs/req_dGIM8925OWh7jC

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hallow cedar Aug 20, 2024, 9:45 AM

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It used to work until yesterday, why it suddenly started giving error?

pastel abyss Aug 20, 2024, 9:45 AM

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could you give me a request ID where it was working before?

hallow cedar Aug 20, 2024, 9:47 AM

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We are making this requests via Stripe's nodejs sdk. We use version 8.137.0

pastel abyss Aug 20, 2024, 9:47 AM

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@hallow cedar I need a request ID where you said it was working before yesterday

hallow cedar Aug 20, 2024, 9:48 AM

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Just a sec

pastel abyss Aug 20, 2024, 9:48 AM

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take your time

balmy hatchBOT Aug 20, 2024, 9:51 AM

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hallow cedar Aug 20, 2024, 9:55 AM

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I'm searching for it. In the meantime, are you able to verify whether there was a recent change with POST /v1/customers/:customerId for updating source?

tawny heart Aug 20, 2024, 9:56 AM

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I reported it internally as a bug

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obviously the API should never return a 500 so we'll investigate; if you want an update on when it's fixed I'd suggest opening a support ticket and we can let you know that way. Sorry for inconvencience!

hallow cedar Aug 20, 2024, 9:58 AM

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Here is an example request ID that succeeded: https://dashboard.stripe.com/test/logs/req_vzhiDGAJ7MHcJb

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I made this request 2 hours ago

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I noticed that this error occurs if customer has ACH credit source. If I remove ACH credit source and try again with same customer, there is no problem.

#ebllg_api