#standeman_best-practices
tame jettyBOT
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ivory pelican
Hi, let me help you with this.
tame jettyBOT
ivory pelican
When Invoice is marked as paid, it's a terminal state: https://docs.stripe.com/invoicing/overview#invoice-statuses
You can manually cancel the Subscription when you receive a chargeback: https://docs.stripe.com/api/subscriptions/cancel
hard tulip
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!
low ore
I do manually cancel the subscription when a chargeback happens at the moment. But this is not good for my churn rate and when a customer comes back for a subscription they will still have the additional invoice in their customer portal. The invoice they didn't pay for.
hard tulip
it seems like a feature request that you could submit to us via https://support.stripe.com/?contact=true
tame jettyBOT
low ore
If I allow the customer to have too many invoices in their account. How can I make them renew the subscription after a SEPA chargeback without churning them?
I can ofcourse make them manually pay me outside of stripe (this mans that I don't have to disable their subscription), but this can take multiple business days. I would prefer if they could pay me through IDEAL through stripe so I can immediatly check if they completed the payment.
dusky mulch
I'm not sure there's any clean solution here either than e.g. processing a new one-off Invoice or PaymentIntent(which can use iDEAL). https://docs.stripe.com/invoicing/integration
low ore
I think I will have to make an implementation with a one-off invoice and check if they paid that. If they don't after a while I would cancel their subscription.