#newtreyes_unexpected

1 messages · Page 1 of 1 (latest)

cunning copperBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1275092673316782103

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

bleak robinBOT
normal plinth
#

Hi, @terse hearth

terse hearth
normal plinth
#

He actually saw this

#

So, it doesn't really match the expected pattern and he tried to shoe horn it

terse hearth
#

Hm, it kind of looks like their bank may have truncated the information. I'd suggest having them reach out to their bank to see if that is the case, and if so if the bank can share the full code with them or advise them on how to see that within the bank's site/app.

Is this the only customer who has run into this problem?

normal plinth
#

Here's another one with the same issue

image.png
#

They both seem to be from Bank of America

terse hearth
#

It looks like some other people are running into this, though seemingly rarely. I'm flagging your examples to our team that is looking into this, but traditionally we don't have much control over how banks choose to show these details in their UIs, so I'm not sure if this is something we'll be able to adjust from our end.

#

As far as I'm aware this isn't something you can control from you integration, so I don't have any advice to offer here. If you'd like to be kept in the loop about the investigation our engineering team is doing into this, then you'll want to reach out to our Support team to open a ticket for that:
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cunning copperBOT
normal plinth
#

Sounds good