devil_api

[deft mortar]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1275070727938244670

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[steel bluff]

hi there!

[worthy dawn]

hi

[steel bluff]

when submitting evidence for dispute, there's a field ( Government order ).
are you saying this field exist in the Stripe dashbaord but not the API?

[worthy dawn]

as I saw yes

and for the "Terms and disclosure" there is no field

in the API atleast

[steel bluff]

yes unfortunately there some fields that are dashboard only and not available in the API

[worthy dawn]

what do I do about those

so?

[steel bluff]

not sure, you can try asking Stripe Support: https://support.stripe.com/contact

[snow obsidian]

Hi there 👋 jumping in as my teammate needed to step away and I wanted to round out that answer a bit more. You can try submitting evidence in testmode via the dashboard, and then try to find the request log from that submission to see how the dashboard submitted the information:
https://support.stripe.com/questions/finding-the-id-for-an-api-request
If it uses fields you have access to via the API, then you can mimic that. If there isn't a field directly mapping to the category you're trying to use, or if the dashboard uses fields you don't have access to, then I suspect submitting the evidence with the uncategorized parameters would be a good path forward:
https://docs.stripe.com/api/disputes/update#update_dispute-evidence-uncategorized_text
We're not as familiar with the best way to categorize a given piece of dispute evidence in this forum, so if you're looking for more advice about that I'd also suggest reaching out to our Support team via the link above.

[worthy dawn]

I reached to the support team but they said we'll send this to the specialized team

if I send that as "uncategorized", what about the additional file we can submit?, which can be two? i think?

let's leave government order, the terms disclosure would be a biggie deal