#el-barto_unexpected
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lunar warren
Hi there 👋 can you share more details about what your integration is doing and what you're seeing? Can you share IDs of objects where you're seeing this behavior?
@vague socket checking to see if you're still around to tell me more about what you're seeing?
vague socket
Hia sorry yes still here
These are a few of my failed transactions
on staging with testing details
but on live it is pretty much the same
lunar warren
Can you paste an ID of an impacted payment intent here?
vague socket
yes hold on please
order ID: 117980
is this the one you need?
Order number: 656c08f1c3e1a7955213343848194911
lunar warren
Sorry, I need the ID of an object to look at. Like the ones you shared in your screenshot that start with pi_, those are IDs of Payment Intent objects.
lunar warren
I'm not exactly sure what object type will be best without more context about how you built your integration, but I'll start with a Payment Intent and see where it leads me.
vague socket
OK thanks - this is an integration with a cms called Craft CMS
via their ecommerce ( Craft Commerce )
lunar warren
That Payment Intent is expected to be incomplete and have a status of payment_method_required, it wasn't provided a Payment Method and no confirmation request was made for the intent.
Wait, is that an integration provided to you by a third-party, or did you build the integration you're referring to?
lunar warren
Okay, so not one you built, and not one Stripe built, so it's a third-party integration. You'll need to speak with their support team for guidance on how to best use the integration they're providing you then. We don't know how they build that integration so I can't guide you on how to correctly implement it.
(In this forum we specialize in helping developers, who are building their own Stripe integration, work with our APIs and SDKs)