skyhawk_billing-portal-configurations | Stripe Developers | Page 1

astral tendonBOT Aug 15, 2024, 6:27 PM

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agile topaz Aug 15, 2024, 6:34 PM

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Hi 👋

I'm trying to understand that situation. Can you explain a bit more about what a single Customer is subscribed to and what you are seeing in the portal?

inland spire Aug 15, 2024, 6:35 PM

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Send picture

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Here is the API code, I've created 3 different Customer Portal Configurations for different product subscription. When user sees Stripe's Customer Portal, its showing subscriptions to other products too and not specific product lists per the configurations.

agile topaz Aug 15, 2024, 6:40 PM

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Sorry but the screenshot isn't going to be very helpful in this case. Can you share the ID of the configuration?

inland spire Aug 15, 2024, 6:42 PM

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Sure,
"bpc_1He9gxJgJUiuHUMl0CO60HqH" - the default one that is built with Stripe GUI interface for the user to update payment and view invoices as the configuration.
"bpc_1Po6NcJgJUiuHUMlLY3iXnEl" - Subscription products of 4 tier prices yearly/monthly as the configuration
"bpc_1Po6raJgJUiuHUMlIWnOaqKe" - Subscription products of 3 tier prices monthly only as the configuration

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To see clearly the relationship The 4 tier price table sample is
<script async src="https://js.stripe.com/v3/pricing-table.js"></script>
<stripe-pricing-table pricing-table-id="prctbl_1NsoiQJgJUiuHUMlnmNpSw6H"
publishable-key="pk_live_PcoYxMpR62O1KE2r0Am44Onc">
</stripe-pricing-table>

astral tendonBOT Aug 15, 2024, 6:47 PM

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inland spire Aug 15, 2024, 6:50 PM

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What lead me to do this concept was this: https://stackoverflow.com/questions/74299544/can-i-use-multiple-different-stripe-customer-portals-for-one-stripe-account-in-a

Stack Overflow

Can I use multiple different Stripe customer portals for one Stripe...

I want to add two separate customer portals per Stripe account in an application. How should I do this?
I searched through Stripe documentation, but have had no luck yet. Since I'm new to Stripe I ...

tough ibex Aug 15, 2024, 6:51 PM

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Hi 👋 taking a look at the configurations

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Are you able to also share the ID of a session that used one of those that didn't behave the way you were expecting?

inland spire Aug 15, 2024, 6:52 PM

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Yes

astral tendonBOT Aug 15, 2024, 6:52 PM

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skyhawk_billing-portal-configurations

inland spire Aug 15, 2024, 6:53 PM

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https://billing.stripe.com/p/session/live_YWNjdF8xQ1psZHJKZ0pVaXVIVU1sLF9RZlRrdkw2VHVDaDI2Zk82RlV2NUMxeVpUUE5iWWV601008xNBAtjj This should only show LingoForce Plans to update even though the customer has both subscriptions

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https://billing.stripe.com/p/session/live_YWNjdF8xQ1psZHJKZ0pVaXVIVU1sLF9RZlRrVFFlbXdaRUFOd3hhekt3RkR4OUEzMDBlZmds0100YMe0CO3e This should only show "Assurance" Plans to update for the same customer.

tough ibex Aug 15, 2024, 6:54 PM

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Can you share just their IDs rather than the link to them?

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I'm also noticing these are livemode sessions and configurations. Did you get this working as expected in testmode before trying to do it in livemode?

inland spire Aug 15, 2024, 6:57 PM

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The solution is not published yet with these configurations. Currently handled manually with QuickBooks until the team builds this into the solution. Yes, we know its live.

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Session ID "bps_1Po8s5JgJUiuHUMlTb8eqAdz" is for Update Payment and Viewing Invoices.
Session ID "bps_1Po8sXJgJUiuHUMl9x6xhNga" is for LingoForce Tier Subscription

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Session ID "bps_1Po8t0JgJUiuHUMlNeg6byZN" is for Assurance Tier Subscription

tough ibex Aug 15, 2024, 7:05 PM

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Session ID "bps_1Po8s5JgJUiuHUMlTb8eqAdz" is for Update Payment and Viewing Invoices.
This one uses a configuration with no product limitations specified, so we'll skip over it

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Session ID "bps_1Po8sXJgJUiuHUMl9x6xhNga" is for LingoForce Tier Subscription
Here the Customer is subscribed to a Product specified in the configuration for updates. What are you seeing in this session?

inland spire Aug 15, 2024, 7:08 PM

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That is correct, but shows the other subscription (Assurance)

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Basically, shows 2 subscription plans and want to show only what the configuration product allows.

tough ibex Aug 15, 2024, 7:10 PM

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I don't undertand, can you show me. If I'm not mistaken that Customer only has one Subscription, so I'm not sure I'm correctly envisioning what you're seeing.

inland spire Aug 15, 2024, 7:11 PM

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Is there a way to share screen?

tough ibex Aug 15, 2024, 7:13 PM

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Sorry no, the server is too busy for that. Screenshots would be preferred, or if you want to record what you're seeing I may be able to watch a short recording.

inland spire Aug 15, 2024, 7:17 PM

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Attached a custom quick page. When I highlight the texts in a plan. That shouldn't be there for that configuration as the product doesn't handle the plan.

tough ibex Aug 15, 2024, 7:24 PM

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Hm, that is confusing, since it didn't look like any of the cutsomers in your requests had more than one active Subscription, but maybe I was looking too quickly and missed it.

inland spire Aug 15, 2024, 7:25 PM

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Yeah, a customer has access to multiple subscriptions :

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The customer portal interface confuses the user when the configuration is focus for a subscription product A but they can see A & B but B can't work as Customer Portal doesn't support multiple products.

tough ibex Aug 15, 2024, 7:28 PM

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Is that a different Customer than the one you used to create the portal sessions that you shared IDs for earlier?

inland spire Aug 15, 2024, 7:28 PM

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Same customer

tough ibex Aug 15, 2024, 7:29 PM

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I'm so confused, I only see one Subscription for them and a different email than what you're showing there.

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Looking for a teammate to help take a closer look since the server is busy.

inland spire Aug 15, 2024, 7:29 PM

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k

harsh hill Aug 15, 2024, 7:34 PM

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👋 give me a moment to catch up

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Okay so to clarify, the issue is that your Customer is subscribed to two different Subscriptions and can update either one to the list of specified Products/Prices in your Portal Config?

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But you want to limit that Config to only one of the Subscriptions?

inland spire Aug 15, 2024, 7:42 PM

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The customer portal configuration -> SubscriptionUpdate -> Products ( Assurance Plans A, B, C Monthly ) API Code creates this new ConfigurationService. When the customer see the customer portal, they see this other product ( LingoForce ) too.

harsh hill Aug 15, 2024, 7:43 PM

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They see a product option that isn't listed in the Config?

inland spire Aug 15, 2024, 7:43 PM

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When they go to this other product ( LingoForce ) it confused them because they cant make any changes to this plan because the update button shows

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Correct, they are seeing another product

harsh hill Aug 15, 2024, 7:44 PM

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Okay you dropped a bunch of IDs above, sorry to make you do it again but can you give me one specific Billing Portal Session ID where they see this and the Product ID/Price ID that you don't expect them to see?

inland spire Aug 15, 2024, 7:46 PM

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"bpc_1Po6NcJgJUiuHUMlLY3iXnEl" Designed for only these products ( prod_KXaLILKxhyWxvH, prod_KXaK2F6DVXKZAs, prod_QXWDeyk3hkmUHg, prod_QXWFKLF0BE22L0) , not to show these products ( prod_QWmNGh9QLqKaxr, prod_QWmQSuCiBJsV0X, prod_QWmUt1LIlAhLIn)

harsh hill Aug 15, 2024, 7:47 PM

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Yep can you provide the Session ID (bps_xxxx) where you used that config and one of those other Products showed up (and specify which Product)

inland spire Aug 15, 2024, 7:47 PM

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ID "bpc_1Po6NcJgJUiuHUMlLY3iXnEl"

harsh hill Aug 15, 2024, 7:48 PM

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Nope that is the config ID, I need the Session ID

inland spire Aug 15, 2024, 7:48 PM

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oh one sec

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"bps_1Po9fQJgJUiuHUMlxRGXCCMN"

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"bps_1Po9gfJgJUiuHUMlGEj7U67s" Sorry wrong customer, this is the right customer to the right session.

harsh hill Aug 15, 2024, 7:55 PM

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Okay so when I visit that Portal Session I see the 4 Products listed in the Portal Config as options to update to... and I see that the Customer has 2 active Subscriptions in their Dashboard. So i really don't understand what is unexpected here

inland spire Aug 15, 2024, 7:57 PM

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That is what I see too, its when they click update on the other subscription outside of the product list, its displaying the wrong information choices.

harsh hill Aug 15, 2024, 7:58 PM

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Please clarify? I clicked on both and they looked expected to me? What is the "wrong information choices"?

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Oh wait let's pause.

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when they click update on the other subscription outside of the product list

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Are you expecting them to only be able to update Subscriptions that are currently subscribed to Products in that list?

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If so, that's not how it works

inland spire Aug 15, 2024, 7:59 PM

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Yes, that, okay, that is what I was trying to figure out. I was thinking that the API code would restrict to the subscription of the products not outside products that are being set in the API Product lists

harsh hill Aug 15, 2024, 8:00 PM

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Nope, that only restricts what they can update to

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You can't restrict the updating of any of the Subscriptions they are currently subscribed to to the Products that you specify

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It just doesn't work like that

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I think we already have a feature request open for this behavior

inland spire Aug 15, 2024, 8:00 PM

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Okay, therefore, I would need to create my own way to update subscriptions. Which isn't hard with API code.

harsh hill Aug 15, 2024, 8:01 PM

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Yeah if you want that limitation that is correct

inland spire Aug 15, 2024, 8:01 PM

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Either feature request open for that behavior, or the ability to support multiple subscription plans as a bundle.

harsh hill Aug 15, 2024, 8:01 PM

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Yep makes sense. I'll give that feedback internally

inland spire Aug 15, 2024, 8:03 PM

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Okay, thanks. Is there a way to delete/remove Stripe.BillingPortal.ConfigurationCreateOptions?

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Nvm, I'll just leave these alone as its something I can come back to later.

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Thanks for your help

#skyhawk_billing-portal-configurations