#web_support-followup

1 messages · Page 1 of 1 (latest)

remote steppeBOT
hollow widgetBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

remote steppeBOT
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cunning pasture
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Hello, do you have the ID of the payment intent where you got the decline?

undone spear
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yes

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I have it

cunning pasture
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Can you send it in this thread? IDs like that are safe to share here, someone would need your secret key to see more

undone spear
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yes

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sure

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one moment

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pi_3PnjMUBTvxDADvvp0l0hZF4f_secret_50SJIdVsWtWchakWYG0qKwJVS

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this is the error message when I call confirmWechatPayment method on live mode

remote steppeBOT
undone spear
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but it worked on dev mode

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this issue is so stressful

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could you look this issue

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@cunning pasture

oak stone
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Hi there 👋 taking over, as my colleague needs to step away

Give me a few minutes to get caught up.

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This looks like just a regular generic decline. You would need to have the customer reach out to the issuing bank to troubleshoot further

undone spear
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what do you mean

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could you tell me more detail

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this is the integration between stripe+wechat

oak stone
undone spear
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btw, did you understand the workflow of the wechat payment+ stripe

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this chanel said me to contact support

oak stone
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Yeah, our support folks are more equipped to handle decline payment lookups. This channel is for API integration issues, and as far as I can tell there aren't any integration issues right now; only a declined payment.

undone spear
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what is the reason to decline the payment

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?

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this issue was raised before one week ago but I don't get any help from you and your team

oak stone
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We can't really say. Please be patient with our support folks. If you log into your account and access this page you should be able to live chat or request a phone call: https://support.stripe.com/contact

undone spear
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and then what do you support?

oak stone
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This chat is focused on developers and API integration questions.

undone spear
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did you think that is code issue?

oak stone
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Most likely yes

undone spear
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so you mean this is not code issue?

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@oak stone

oak stone
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As far as I can tell, it's not a code issue

undone spear
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I don't think so

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there is some issue

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with integration

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this error was happened by confirmWechatPayment with intent id

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it showed 402 error with generic decline

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when we request confirm, there is no customer info in confirmWechatPayment

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I can't know why you think this is the customer bank issue

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when calling confirmWechatPayment method, stripe returns the Qr code url

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with this qr code, customer will make the payment

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@oak stone

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@cunning pasture

oak stone
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Please don't ping folks. We have eyes on your thread and will answer when we can

undone spear
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i can't know why you couldn't give correct answer

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I can't know how you work as staff on stripe with this knowledge

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I think stripe is famous compan y

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I have raised this issue before one week agao but there was no response

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I thought stripe is one of big tech company in the world

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but with this, this is bugging system

oak stone
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Is this happening for more than one payment? Or is it just this payment?

undone spear
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this is always happening

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what is limit amount for stripe

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+wechat

oak stone
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Do you have examples of other payment intents that have failed?

undone spear
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yes

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If you want, I can create multiple payment

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but it got the error whenever

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what is your suggest for this ?

oak stone
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I mean, as I mentioned, this looks like a regular decline. Nothing seems wrong with your integration and this isn't a widespread issue as far as I can tell.

undone spear
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do you have live demo website for this stripe+wechat integration

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I can't see this issue on the google

oak stone
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We don't unfortunately

remote steppeBOT
cobalt sonnet
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👋 I'm taking over and reading the backlog and this is something you should discuss with our support team as we mentioned in past threads. Please contact our support team for 1:1 support: https://support.stripe.com/contact

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web_support-followup

undone spear
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I have sent many messages to your product team

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and support team