#yerayamenitiz_unexpected
quick sleetBOT
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- yerayamenitiz_unexpected, 21 hours ago, 37 messages
maiden furnaceBOT
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acoustic lark
Hello
As far as I know, that's all the changes you need..
Do you see it if you set `preferredNetwork explicitly?
https://docs.stripe.com/co-badged-cards-compliance?type=web-elements&ui=card-element#selecting-a-default-network
maiden furnaceBOT
ionic river
I haven't, but I want all networks available and allow the user to choose.
acoustic lark
I understand that, I'm just wondering if that changes anything
ionic river
Unless I deploy that change there's no way to verify it since in local it always displays the dropdown.
broken jetty
Reading through some docs, I see that we mention that CB may not fully be available until an account has processed 50 EUR from CB eligible cards. Do you know if that may apply to your account or your connected account? https://docs.stripe.com/payments/cartes-bancaires#availability
ionic river
By the way, we have another place in the app where we use the Payment Element instead of Card Element, we also initialize it with "onBehalfOf" and the dropdown is not displayed either
Yes, it has processed more than 50 euros
We had that into account already
account ID acct_1Mtl22PrVya88P7u
broken jetty
I think it would be best to ask our support team to look in to this on your account. We mostly can answer coding questions on this server. If CB is showing up and working in your local env, then your code is correct. It sounds like this is a restriction coming from an account configuration or CB requirement similar to the 50 EUR requirement, which our support is better equipped to look in to.
https://support.stripe.com/?contact=true
ionic river
I contacted them first and spent hours with them on the chat, they advised to use de hideIcon to false but didn't work.
I will try that preferred network param but if it doesn't work what do you advise me to do? Because I followed all your guidelines and it still doesn't work, I'm kind of lost and it is mandatory for us to have this working
Also according to the docs it always works locally regardless of the settings or how you init the Stripe elements, so it's not an indicator that it is working at all, it was already working locally before I started deploying your recommendations
silver glen
hello
ionic river
Hello!
silver glen
I have a question about "Ideal" and "Bancontact" payment methods, do you have an idea about these pms ?
ionic river
No idea 😆
acoustic lark
@silver glen please follow instructions in #help channel. Don't jump into other threads..
broken jetty
Still looking in to this
ionic river
Thanks 🙏
broken jetty
The only requirement I'm finding so far for OBO + CB is that the connected account needs the CB capability enabled but it looks like that has been the case on that account for about a week
Do you have the ID of any payment intents that you created with OBO set to this specific account that I can take a look at?
deft nebula
👋 can you do me a favor and retrieve that Connected Account and show me the payload for the cartes_bancaires_payments capability?
Also can you show me your relevant client-side code?
ionic river
Yes
Give me a second
=> #<Stripe::Account:0x617ec id=acct_1Mtl22PrVya88P7u> JSON: {
"id": "acct_1Mtl22PrVya88P7u",
"object": "account",
"business_profile": {"annual_revenue":null,"estimated_worker_count":null,"mcc":"7011","name":"9017739300018","support_address":null,"support_email":null,"support_phone":null,"support_url":null,"url":"https://www.suites23.com/"},
"capabilities": {"card_payments":"active","cartes_bancaires_payments":"active","transfers":"active"},
"capabilities": {"card_payments":"active","cartes_bancaires_payments":"active","transfers":"active"}
client side code is a little bit convoluted because it's legacy code
but I will do my best
in parts, ordered:
const stripe = Stripe(
stripe_public_key,
{
onBehalfOf: '<%= @stripe_object.on_behalf_of %>',
api_version: <%= STRIPE_VERSION.DEFAULT %>
}
);
let elements = stripe.elements();
let card = elements.create('card', {style: style, 'hidePostalCode': true});
card.mount('#card-element');
then after this we listen to events like the "change" event on the card object
do you need more code besides this? I can send you the whole script if you want
broken jetty
Thank you, that is the info we were looking for. Those look like they are what they need to be for CB to show up. I see that that hideIcon property is false by default, so I would expect it to show up even if you aren't explicitly setting it.
ionic river
Cool
broken jetty
Also is this the same account you were using to test with your test mode charges?
ionic river
no, I was using another one to test in the sandbox
the account I provided is a production account from one of our clients
you can even test yourself because the page where you introduce the credit card details is public, don't make a real payment though 😆
this is the production client side page that renders the Stripe element for "acct_1Mtl22PrVya88P7u"
deft nebula
Can you share your testing page as well where this is working that we can look at?
ionic river
That's only on local environment
deft nebula
Ah
ionic river
I can make you a screenshot if you want though
deft nebula
It's the exact same code I assume?
ionic river
exactly the same
the only thing different is the environment
one is my local env and the other is production env
deft nebula
K give me another minute
ionic river
no problem, thanks for your time
maiden furnaceBOT
deft nebula
Hmm I don't see that you have hideIcon set to false or undefined here...
I know you said you already tested that and it didn't fix it
But can you push that to your prod site here so I can see hideIcon: false is set?
Really though that is the default so it really shouldn't matter...
ionic river
I can but that's gonna take some time
Because I leave in an hour and our pipeline stops deploying in 10 minutes
and I'm not back until monday
deft nebula
Yeah okay actually don't worry about that -- if it is working in test mode then that really shouldn't be the reasoning
Okay I do think it has something to do with the Connected Account but I don't know why
In our logs I can see isMerchantEligibleForCBC":"false"
But also isIntegrationEligibleForCardElementCBC":"true"
ionic river
Mmm... Interesting
deft nebula
So yeah your integration is fine
I think the best next step here is to write into our Support team via https://support.stripe.com/contact/login and provide them the account and the link to your site where we can repro and ask them to look into why the merchant would be ineligible -- that part is a bit outside our purview as we just focus on the API integration side of things here.
Sorry that we can't really help more 😦
ionic river
I already spent several hours with them on the chat. And provided all the information they requested.
deft nebula
Gotcha in that case I would just ask for them to escalate you so that this can get to our actual CBC team so they can clarify why the account isn't eligible