#alan-t-t_api
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sterile granite
Hello! Account's have a requirements property you can look at to see if anything's currently due (or eventually due, pending verification, etc.): https://docs.stripe.com/api/accounts/object#account_object-requirements
You can also look at the charges_enabled and payouts_enabled properties on the account for simpler boolean values for those: https://docs.stripe.com/api/accounts/object#account_object-payouts_enabled
dense siren
Right, as I indicated, that's not all I'm looking for, though. The account in question does not indicate any requirements due, and it indicates that payouts are enabled, and it indicates that charges are enabled. The dashboard for this account does present a "Update your bank account - Your bank account has an error. Update your payout information to resume payouts to your bank account." though. There was an issue when it attempted to make a payout to the connected bank account, and it's statuses like this (or anything else that might require the user's attention) that I'm looking for.
The account id is acct_1PadUXIjDNeF51WI if that helps.
sterile granite
Ah, gotcha. This is an Express account, so that bank account issue is something that the account holder needs to handle. It's not something you have visibility into, it's something the account holder needs to work out. You can tell that payouts are enabled, but not that they're actually succeeding or failing.
dense siren
How would the account holder find out about this? Would they get an email when the payout fails?
I do also see in the external_accounts array in the account response that there's an account with "status": "errored" - is this not something that I should rely on?
sterile granite
Yes, they should get an email, and they'll see the notification in the Express Dashboard.
Honestly I didn't think you, as the platform, could see external_accounts for an Express account after onboarding has completed.
dense siren
Could that be a difference between test mode and live mode?
sterile granite
No, it shouldn't be. Ah, I think it's related to some of the Connect changes we made a little while ago, hang on, let me confirm...
Ah, yeah, you can see that. My bad. You can check on that property if you want to, but it only works for cards: https://docs.stripe.com/api/accounts/object#account_object-external_accounts-data-status
But yeah, that'll tell you the status of those, and you can rely on it.
dense siren
The account in question is a bank_account, but I still get the status on it. Could that be a test mode thing?
sterile granite
Maybe. Backing up a bit, what's your goal?
dense siren
The particular application that I'm working on is to allow people to resell live event tickets, and they'll be using Stripe to get paid after their tickets sell. These people won't generally see themselves as running any sort of marketplace - they just want to resell tickets to an event that they can't go to - and would have no reason to be regularly checking their Stripe dashboard. This is why, if at all possible, I'd like to know on our end whether a given person has something they need to fix, so we can do whatever we want to do about notifying them in that case.
sterile granite
Gotcha. We will email them directly when a payout fails (and for other issues). Since you're just monitoring for issues I think it's fine to check status and, if you see an error value there, also let them know. The API won't give you an error value unless something is actually wrong, so I don't see any harm in using it for that purpose.
dense siren
Alrighty, sounds good. And also good to know that you guys will also send an email when these sorts of things happen. Thank you!