#bankorh-hitpay_unexpected
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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.
Thanks for the ID. Yes I can see that Stripe returns 500 for your refund requests.
https://docs.stripe.com/error-low-level#server-errors this is our suggestions in handling 500 errors.
I see. Okay, thank you for the advices. Let me discuss with my team.
No problem. If you encounter 500 errors frequently, feel free to reach out again!