#savvyware_error

1 messages ¡ Page 1 of 1 (latest)

rapid steppeBOT
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chrome crest
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hello

south imp
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Hello

chrome crest
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how can i fix my problem?

south imp
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We don't handle your inventory management

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Nor your fulfillment

chrome crest
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its not that sir

south imp
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So yeah not sure I understand the issue

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But feel free to give more context

chrome crest
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its that when a customer ordered using stripe i received not a change at all in anything

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no order id

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no money etc

south imp
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Yeah sorry I don't know what you mean by that...

chrome crest
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they ordered using stripe sir

south imp
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You mean you aren't notified of a purchase?

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Have you set up your integration with Webhooks?

chrome crest
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somewhat but they purchased yet received nothing

south imp
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Are you the developer for your integration here?

chrome crest
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yessir

south imp
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What does "yet received nothing" mean?

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What do you expect them to receive?

chrome crest
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they receive a key when purchasing through a website

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my

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but they did not receive it

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nor did i receive there money

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there money is gone

south imp
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What is "they receive a key"? What is "a key"? That is not something from a Stripe product so I really don't know what you are referenceing and thus I can't help you.

chrome crest
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i sell a digital software and in order to use my product you must have a key a specialized password essentially so you can use my product.

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they purchased off my coded website that is coded with html and linked using sellix in order to embed checkout to my website

south imp
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Sure but that part of your flow has nothing to do with Stripe.

chrome crest
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they purchased my customer received a email saying they did but i did not get notified nor see any transcations saying they purchased off my website

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it does it was paid with using stripe sir

south imp
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Okay that last part we can talk about

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What email did your customer receive?

chrome crest
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let me get the screen shot from my customer rq

south imp
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Yeah that email isn't from us

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That is not a receipt email from Stripe