#romaten1_api
young spokeBOT
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lean nymph
Thanks give me a few mins to investigate
lean nymph
We are still looking into this -- does seem like a bug as far as we can tell but will circle back as soon as I have more info.
lucid bolt
Ok, thanks, Is there any way I can forcibly to bill the upcoming subscription invoice manually?
lean nymph
I believe you can manually create an Invoice here using https://docs.stripe.com/api/invoices/create and pass the Subscription ID: https://docs.stripe.com/api/invoices/create#create_invoice-subscription and it should bill for the recorded usage, but let me double check on that
@lucid bolt have you seen this behavior with other Subscriptions as well?
lucid bolt
No, I don't encounter this behavior on other subscriptions now.
lean nymph
Thanks
young spokeBOT
lucid bolt
I may have found another subscription with this problem https://dashboard.stripe.com/subscriptions/sub_1OysyaCYIYr4SWC929AKZWVC
gloomy bough
Hi 👋
My colleague had to step away but I'm monitoring this situation. I will share this additional information with my teammates investigating this
lucid bolt
Hello! Thanks for help! I'm waiting for the problem to be solved
gloomy bough
Yes this is requiring some deep investigation into our billing logic so it's taking a while
young spokeBOT
summer igloo
Just popping back in to let you know we're still digging on our end. We have a product engineer working with us and we'll circle back with an update if there is one in the near-term. If it looks like resolution will take a while, we'll let you know and have you open a Support thread so that you can be updated via email.
lucid bolt
Ok, thanks for help!)
I found another subscription with same behavior, maybe this will help you out - https://dashboard.stripe.com/subscriptions/sub_1OysyaCYIYr4SWC929AKZWVC
summer igloo
I think you linked to the same one from earlier
lucid bolt
young spokeBOT
gray viper
@lucid bolt we are still looking in to this but I do not know how soon we may have an update. If you create an email ticket with our support team, I can grab that thread and follow up with you from here.
lucid bolt
ok, how can I do it?
gray viper
You can create a ticket with the form in the bottom right of this page. You don't have to get in depth, I can fill in the details. If you just say you have metered subscriptions where the thresholds aren't triggering new invoices, link to the subscriptions you linked to here, and mention talking to us on Discord that should be good. https://support.stripe.com/?contact=true
And if you can DM me your email address I can use that to look it up and grab the thread
Awesome, thank you just grabbed the thread. I will keep you updated with what we can find. Thank you for the report and for your patience
I deleted your latest message because bots sometimes like to crawl public Discord servers for emails to spam
lucid bolt
Great, we've temporarily fixed the problem with this issue in our service, but it would be nice to have a full fix. Thanks for help