#resumasterai-eric_code

1 messages · Page 1 of 1 (latest)

wheat smeltBOT
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random river
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So it sounds like 3DS was most likely attempted, but failed either because the customer exited the page or provided bad auth credentials. In cases like this, you can either (a) manually confirm the Payment Intent with them on-session to reinitiate the 3DS auth attempt, or (b) create a new Checkout Session, or (c) send them to the previous Checkout Session to try again

pulsar violet
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Here is the info from the customer service:

Hi Ericqa,

Thanks for answering my call earlier. Apologies for the delayed follow-up email.

After further checking, if the payment failed, the 3DS authentication action should be done by your customer and not by you.

Looking at this event ID: evt_3PlMQsJkrystcxfZ08lHYQJN, you need to implement the next action (from line 30)

https://dashboard.stripe.com/events/evt_3PlMQsJkrystcxfZ08lHYQJN

For context, the PaymentIntent object's next_action parameter specifies the type of customer action required to complete the payment. Some common actions that customers may need to perform include:

Redirecting to their bank's online service to authenticate and approve the payment.
Verifying ownership of their account by providing a one-time code.
Pushing funds through their bank's online service in the case of bank transfers.
To do this, then you need to configure this on your side using the Stripe SDK.

Even if they are using Checkout, to create the session, you use API. So please consult a developer who knows about this. We can only advise you this much and we don't do coding for our users.

I hope this helps. If you have any additional questions, please reach back out to us.

Kind regards,
Chona

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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Here is the log of these failed transaction. It is common:

400 ERR
A request to update a PaymentIntent verify_challenge failed
8/7/24, 10:50:45 PM
A payment pi_3PlMQsJkrystcxfZ09oAjOCR for $45.99 USD was canceled
8/7/24, 10:50:33 PM
emilybev97@gmail.com's invoice A8AB37A7-0001 was voided
8/7/24, 10:50:33 PM
emilybev97@gmail.com's invoice has changed
8/7/24, 10:50:33 PM
emilybev97@gmail.com's invoice has changed
8/7/24, 10:50:31 PM
emilybev97@gmail.com's payment for an invoice for $45.99 USD requires a verification step by the user
8/7/24, 10:50:31 PM
emilybev97@gmail.com's payment for an invoice for $45.99 USD failed
8/7/24, 10:50:31 PM
The payment pi_3PlMQsJkrystcxfZ09oAjOCR for $45.99 USD requires you to take action in order to complete the payment
8/7/24, 10:50:31 PM
A draft invoice for $45.99 USD to emilybev97@gmail.com was finalized
8/7/24, 10:50:30 PM

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You see, they almost happen on the same time. It looks like it didn't wait for user to finish the authentication, but fail the payment. In my Testing case, THhis also happened. after I click "complete" the authentication and redirect back to the checkout session, the session is already expired.

wheat smeltBOT
worldly ruin
#

Hi 👋

This is a lot of text that appears to be copy/pasted from some interaction with Strip Support?

#

Can you please rephrase the current state of your question in your own words?

pulsar violet
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Yes. my App currently redirect user to Stripe checkout session to enter their payment info of subscription. However, in both real & test cases, if the card is required authentication, the stripe checkout session will fail. It will show "The payment pi_3PlMQsJkrystcxfZ09oAjOCR for $45.99 USD requires you to take action in ", and then it will fail immediately even before I try to authenticate my card.

#

I am thinking that I need to confirm paymentIntent manually since it shwos require MY action. However, Since I am using stripe checkout session, I don't know how to do it.

worldly ruin
pulsar violet
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I don't know. I will share you my webhook

#

I think it is due to the event "invoice.payment_failed"

#

I did this in my webhook:

elif event_type == 'invoice.payment_failed':
print('subscription_payment failed: Subscription canceled:', data_object['id'])
handle_payment_failed(data_object)

#

It looks like the checkout session is expired right after the authentication start

#

Wait, I get your point!

#

I manually cancel the subscription of invoice.payment_failed, and didn't give it chance to retry!

worldly ruin
#

Yes, that would allow you to retry the invoice payment

pulsar violet
#

The initial goal here is that I want to cancel the subscription if the user's card has some issue and cannot pay further (for example, if they buy this month, but the card was freeze for next month cycle). If I want to do this, what event I should handle in the webhook?

worldly ruin
#

Unfortunately the need to authenticate with 3DS shows up as an error or payment failure on the Invoice. That is what makes this more difficult. I think you could still use the same event but you would need to add more logic to you handler function.

I recommend retrieving the associated PaymentIntent from the Invoice https://docs.stripe.com/api/invoices/object#invoice_object-payment_intent

then check the status of the Payment Intent. https://docs.stripe.com/api/payment_intents/object#payment_intent_object-status

If this status property has a value of requires_action this means it failed due to 3DS not being completed and you can re-attempt

pulsar violet
#

Thanks! I will read and try this.

worldly ruin
#

Happy to shed what 💡 I can 🙂

pulsar violet
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Thank you so much! I am implenting the solution you just suggested.

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Hi, Here is my handling. If is possible, could you help me double check this for some potential issues?

elif event_type == 'invoice.payment_failed':
print('Payment failed for invoice:', data_object['id'])
payment_intent_id = data_object.get('payment_intent')
if payment_intent_id:
payment_intent = stripe.PaymentIntent.retrieve(payment_intent_id)
if payment_intent['status'] == 'requires_action':
# Payment failed due to 3D Secure authentication required, no cancellation
print('Payment requires additional action (3DS not completed), will not cancel subscription.')
else:
# Handle actual payment failure, possibly cancel subscription
print('Payment failed due to card issues, canceling subscription.')
handle_payment_failed(data_object)

worldly ruin
pulsar violet
#

Sure, Thanks

pulsar violet
#

Hi, I have another question. I feel that this can be a better way:

elif event_type == 'customer.subscription.updated':
    subscription_status = data_object['status']
    user_id = data_object['metadata'].get('user_id')  # Assuming you store user_id in metadata

    if subscription_status == 'past_due':
        # No action needed, Stripe will retry the payment automatically
        print(f"Subscription for user {user_id} is past due. Stripe will retry the payment.")

    elif subscription_status == 'unpaid':
        # Payment retries failed, cancel the subscription
        print(f"Subscription for user {user_id} is unpaid. Canceling the subscription.")
        handle_payment_failed(data_object)  # Cancels the subscription directly
#

I am wondering will stripe automatically retry the attempts of payment if it is past_due, and after several fails, it will become unpaid?

worldly ruin
#

Sorry, can you try formatting your code? It's hard to read like this

wheat smeltBOT
#

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pulsar violet
# 
elif event_type == 'customer.subscription.updated':
        subscription_status = data_object['status']
        user_id = data_object['metadata'].get('user_id')

        if subscription_status == 'past_due':
            # No action needed, Stripe will retry the payment automatically
            print(f"Subscription for user {user_id} is past due. Stripe will retry the payment.")

        elif subscription_status == 'unpaid':
            # Payment retries failed, cancel the subscription
            print(f"Subscription for user {user_id} is unpaid. Canceling the subscription.")
            handle_payment_failed(data_object)  # Cancels the subscription directly
#

This is better!

worldly ruin