#bruno_api
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- bruno_api, 1 hour ago, 7 messages
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fickle dock
I've tried adding a custom e-mail domain, and I created a customer using that domain, but the e-mail still didn't arrive
hybrid cloak
hi there!
fickle dock
Hey! 🙂
hybrid cloak
unfortunately you cannot test this feature in test mode
but you can preview the email from the dashboard
by clicking on the eye icon:
fickle dock
Oh I see... Am I doing something wrong? The documentation states that it is possible to test 🤔
Perhaps I need to switch to that domain instead of stripe.com?
Right now I just added it into the account, but I didn't activate using it as the sender
hybrid cloak
I wasn't aware that this worked for expired email... maybe I was wrong. can you share the link to that documentation?
can you also share the ID of the relevant Subscription?
fickle dock
Subscription is sub_1PlrNDGdanZNGPvto40y0tID
Customer (cus_Qd7bllxaj4QsEv) is now using the same domain as the one I verified
hybrid cloak
thanks! give me a few minutes to look into this.
are you sure the email set on the customer match your verifier email domain?
fickle dock
Can I send a screenshot via DM?
hybrid cloak
not needed, you can just answer yes/no to my question.
fickle dock
Yes, I'm sure
Customer's e-mail is not the same as my account's e-mail, though. I don't know if that's an issue
hybrid cloak
not sure. could you re-try with a new customer that has your account email?
fickle dock
Sure, one sec
It didn't help unfortunately. Subscription sub_1PlryVGdanZNGPvtgIxpjwJT
Is test clock useful in this context? This is what I did:
- Changed my account e-mail address to match with verified domain, as asked
- Added a card expiring in 01/2025
- Activated a subscription for the customer.
- Moved test clock to 12/2024.
Since now the card has only one month left before expiration, I was expecting the e-mail reminder to be sent
hybrid cloak
what you did seems to match what is mentioned in the documentation. I think the documentation is missleading here, and this email cannot be tested in test mode.
fickle dock
I see... Are test e-mails supported at all, or just these aren't?
I tried to get a "payment failed" e-mail which also seems to be supported according to documentation, but I also didn't receive it
hybrid cloak
in general it can be tricky to test emails in test mode yes. but often you can see preview of the emails in the dashboard. for example you can view payment recipts in the dashboard:
and if you click on "send reipts", then you can enter an email address that match your account email and it should work
fickle dock
I see 🤔
Is there a way to check on prod when the "card about to expire" e-mails are being sent? We just wanna make sure it's gonna work after we enable it
An event we could lookup, or a log table for example
hybrid cloak
that's a good question. looking...
when looking at a Customer in the dashboard, there's this section:
all emails sent by Stripe should be listed here.
fickle dock
That's perfect. I think it would solve the testing issue
Thanks! I'll share it with my team. It's a good workaround solution for now
hybrid cloak
happy to help 🙂