#ken_support-followup

1 messages · Page 1 of 1 (latest)

topaz sinewBOT
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latent solarBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

bleak saddle
wraith peak
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this is the hook url from stripe

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when making confirmation from stripe, it returns Intent object

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in alipayment

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and so I have touched the next_action url and opened it with new window

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it worked on desktop but it doesn't work on mobile browser

bleak saddle
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The exact same url works on desktop but not mobile?

wraith peak
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yes

bleak saddle
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Can you try with a brand new url/payment intent

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And only try on mobile

wraith peak
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yes

bleak saddle
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Possible you were using a consumed link

wraith peak
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nope

bleak saddle
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Ok

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Can you share a screenshot of what you see on mobile?

wraith peak
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plz check this

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this is the hook url

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this worked on desktop

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but it got the error from mobile

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it worked on browser

bleak saddle
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Can you share a screenshot of what you see on mobile?

wraith peak
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this one

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This is urgent issue

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it worked on test mode but when I have deployed it to live mode, it goes to wrong

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this makes my client made bad and we got bad experience with that

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from the customers

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and so this problem is reputation problem about our company

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@bleak saddle

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could you explain about this sissue

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I hope you help me on this

bleak saddle
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Sorry in many threads

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If you need 1 on 1 support please reach out to our support team

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The screenshot of the mobile phone above looks like it's already on the wechat payment page, no?

wraith peak
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this is alipayment

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no wechat payment

bleak saddle
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sorry

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same question

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Looks likeit's already on the alipay payment page, no?

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So that error message appears after the redirect already happened?

wraith peak
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yes

bleak saddle
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So redirect works fine

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And alipay has an error

wraith peak
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yes

bleak saddle
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Is this after the customer completes payment on alipay? ie that message is for attempting to redirect back to the return_url?

wraith peak
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nope

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when making authorization for payment

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when making payment, it goes to aliapayment website

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but it got the error

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it shows invalid address

bleak saddle
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Hm ok

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Have you tried in test mode?

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Does test payment work fine on mobile with alipay?

wraith peak
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yes

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it worked

bleak saddle
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Interesting ok

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Since this is occurring on the live alipay payment page, this is something Stripe would likely need to work with them to resolve. Recommend reaching out to our support team for further help on this: https://support.stripe.com/contact

wraith peak
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I have asked many times

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on this channel

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but the answer is same

bleak saddle
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I see you were in a thread earlier this morning

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They will get back to you through your existing support ticket

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Per the message my colleague sent

wraith peak
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My client reported this issue to your support team

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but they didn't send any answer for this issue

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I think stripe is famous company for payment system

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but I can't know why there is a bug on this

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system

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it makes all business bad if your system works like that

topaz sinewBOT
wraith peak
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please help this problem

nimble crater
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ken_support-followup

wraith peak
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when can I expect the result from stripe

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?

nimble crater
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@wraith peak we don't know. Please work with our support team for 1:1 help. We unfortunately can't help you further here but our support team can

wraith peak
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I have sent the message already but they said about the waitting

nimble crater
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I can not help you further here I'm sorry. Please wait on our support team to follow up

wraith peak
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there is no way to send direct message to support team or one developer

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?