#haibin_api
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- haibin_api, 20 hours ago, 11 messages
- haibin_api, 1 day ago, 36 messages
cyan tree
@indigo lake I recommend taking a few minutes to carefully watch https://www.youtube.com/watch?v=l3z_3jDiPTI which explains all the objects involved
the connected account would have a py_123456 Charge that maps to the money coming in from your platform.
indigo lake
thank you!
steel thicketBOT
indigo lake
@unkempt tide good morning1, I have watched the above video. But still have no idea why our connected account still has no money.
can you check and let me know what I did was wrong?
unkempt tide
What's your connected account ID?
unkempt tide
I do see some payments. For example, this is the latest payment.created event that I found on this account https://dashboard.stripe.com/test/events/evt_1PlIvnQgh5GqEQsQYAzn2dlQ
Can you tell me what made you think that this account doesn't have payments?
indigo lake
we have a stripe account that was used to on board the connected account. Our Product Manager logged into the stripe account, but she cannot find any payments.
I do see that payments from the platform account
unkempt tide
Which stripe account did your product manager log into?
btw acct_1PkwE0Qgh5GqEQsQ is a custom account, and custom account doesn't have access to Dashboard.
indigo lake
what account integration has the access to dashboard?
standard and express?
if a custom account doesn't have access to Dashboard, how does the seller check the payments or know what payments have been made?
unkempt tide
Yes only standard and express
The platform need to build a page to provide this info for their custom accounts. You can consider using embedded components https://docs.stripe.com/connect/get-started-connect-embedded-components
indigo lake
the stripe account we used to on board the connected account is: acct_1PkgbbHHMHDho2P9
unkempt tide
Yeah, that's a different account, and I don't see payments on this account either.
indigo lake
is there a way that we can check the payments ( that was paid to destination – acct_1PkwE0Qgh5GqEQsQ) from the nomal stripe account: acct_1PkgbbHHMHDho2P9,