#peter-belbin_unexpected

1 messages · Page 1 of 1 (latest)

long marlinBOT
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neon waveBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

forest tiger
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Here is an example of what I'm seeing in the log output from storycap:

debug [cid: 0] Wait for requested resources resolved [
  'https://js.stripe.com/v3/m-outer-3437aaddcdf6922d623e172c2d6f9278.html'
]
resources failed to load!!!

Shortly after seeing the above, the rest of the capture process grinds to a halt. Of course, one question is: if we're seeing this in our bulk capturing of web page screenshots, are customers also seeing the occasional failure too, and being impacted by it? So, there are a couple of concerns arising from this issue.

woven yarrow
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Hello! I'm sorry but I don't even know what "storycap" is. Is it a testing system?

forest tiger
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Hi there. Yes, it's a tool that walks through a "storybook" website and finds all the various web page "stories" (that represent web pages in a given state) and creates screenshots, so that when they are compared with previously captured screenshots, can identify that something has changed. if it's an unexpected change, then of course, you'd probably want to put some time into figuring out why it's different and deal with that.

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Google 'storybook storycap' and you should get some good places to start learning about it. "storycap" uses "puppeteer" to remote-control a "chromium" browser in headless mode in order to build up the web page as a user would see it.

long marlinBOT
woven yarrow
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gotcha okay. So ultimately we (Stripe) don't really support those kinds of tools, similar to unit tests frameworks that just run the website in headless mode. So it's not uncommon to have developers who try to use those hit errors like yours. Unfortunately we don't really offer any support for things like this

forest tiger
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I'm not asking you to support a given set of testing tools.

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What I'm doing is pointing out that we have tools that are failing to execute because the browser is making requests when rendering a web page (just like a normal user would), and sometimes, the browser is failing to receive a response from Stripe!!!!

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The underlying issue here is that sometimes, the Stripe servers do not appear to be responding, so this seems like it would be an issue for users too!

clear mist
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👋 stepping in as koopajah needs to step away

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As noted we don't specifically support these unique browser/tool environments so we really can't say why you aren't getting a response.

forest tiger
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As I've said, I'm not asking you to support a tool, but, I do expect any Stripe request to be honored, which appears not to be happening reliably, which IS the concern here.

clear mist
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I understand that, but what I'm saying is that there is no guarantee that the "Stripe request is not honored". Like maybe that request isn't making it to us because we don't support things that browser environment is doing.

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So we aren't going to debug a tool we don't claim to support

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If you see this happening on a standard browser environment then please do let us know.

forest tiger
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Well, the browser, as I've mentioned, that's being used is Chromium.

clear mist
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If you can provide us a link where we can reproduce what you are seeing then that'd be the next step.