#sivakaricheti_api
viscid axleBOT
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ivory cypress
@tepid rampart hello! I'm sorry but this is unfortunately really vague as a question. Can you clarify what you need help with exactluy?
@tepid rampart do you have more details?
tepid rampart
We tried to auto charge a customer via payment intent api (customer has link as payment method)
payment intent call was succeed
ivory cypress
Are you an experienced developer writing your own code? Sorry this is super confusing the way it's framerd
tepid rampart
but it is showing as incompleted (3DS need to be done )
We tried to charge and it went to 3DS
but we never faced this issue for our other stripe site
ivory cypress
Are you an experienced developer writing your own code? Sorry this is super confusing the way it's framerd
tepid rampart
yes
ivory cypress
Okay, so what's the exact issue, in a developer terms, instead of a picture of the Dashboard? If you are aasking about a one-off decline you really should talk to our support team instead: https://support.stripe.com/contact
tepid rampart
we tried to charge a Stripe cusotmer using payment Intent api
the api call. was successful
but the payment showing as incomplete because of 3DS action required
we never seen this issue
we were able to charge lot of customers without this 3DS
ivory cypress
That is extremely common really. Banks can ask to do 3DS so the next step is to get the customer back on your website/app and have them confirm the PaymentIntent to go through 3DS as needed.
tepid rampart
we have thousands of customers on our upserve stripe site and we never faced this 3DS issue
this is the api request we use
{
"amount": "174166",
"automatic_payment_methods": {
"allow_redirects": "never",
"enabled": "true"
},
"confirm": "true",
"currency": "usd",
"customer": "cus_QRG5JUVDFf6JVr",
"metadata": {
"netsuite_invoice_id": "82083085"
},
"payment_method": "pm_1Pe6QPIuZHGmhblooht7UeRv"
}
customer payment method was link in this scenario
viscid axleBOT
hoary crag
👋 stepping in as koopajah needs to step away
As noted, not unconmmon for a bank to request 3DS. That is out of our control -- your integration needs to be set up to handle bringing your customer back on-session if 3DS is requested (if the PaymentIntent moves to requires_action) so you can have your customer complete 3DS for the charge