#teelu_api
bleak trailBOT
đź‘‹ Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đź”— This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1270777345099300884
đź“ť Have more to share? Add more details, code, screenshots, videos, etc. below.
inner flame
In the previous thread, they mentioned we need to re-create the subscriptions prior to May 22, is that still true based on the email stating these update requests going forward will no longer change the subscription’s billing_cycle_anchor to an undesired value.
timid raft
Hi, that discord link shows this current thread. Can you share the correct link please?
I recommend that you reply to the email you received instead and confirm.
inner flame
I did share the correct thread, you need to open it in a new window
timid raft
Let me try that
Yes, that works. I still recommend that you reply to the email if you can and get clarity on next steps.
inner flame
I will re-create the affected subscriptions, but what about the ones that never altered their phase during that window?
Honestly, the stripe support have not been very helpful throughout, and I've gotten way better respones through this channel
timid raft
The tricky part here is that we do not have much context on the fix they deployed so I do not want to give you bad information.
If it were not related to the above issue, and if you had questions related to your integartion in general we would be able to unblock you.
I highly recommend replying to the above email to follow up. If not, contact support with the above context so they further assist.