#rocky_api

1 messages · Page 1 of 1 (latest)

languid coralBOT
dusk joltBOT
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languid coralBOT
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tranquil dune
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Hi there

runic dome
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hello roadrunner 👋

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hi!

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the question is pretty self explanitory, and the fix is pretty simple as well, but it seems like there shouldn't have to be a fix, basically this is what I see:

tranquil dune
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Just flagging you may want to delete these pictures in case you don't want others knowing your full name and email address

runic dome
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why is the customer name not the customer name? like the name is set and it shows the name as set, but the customer is displayed by email on the transactions page? is this normal? is it just because users could have the same name and it differentiates them or?

tranquil dune
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(since this is a public channel)

runic dome
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oh absoutely that is a good idea, thank you for the heads up

tranquil dune
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Hmm yeah that's interesting

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I see a few other payments in the Transactions view list the name but these are all guest customers

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Give me a few minutes to see if this is expected

runic dome
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yea, when a customer hasn't been created it shows the name, which kinda leads me to believe it's because I'm passing a customer id to the checkout intent, and also because when I first register customers it's only with email, it's just odd though because even after the customer gets a name from the shipping address info (you can get on me for that, I know I need to fix it), it doesn't use that name as the customer name, even though in the actual order it shows the name as that name, and thank you for looking into it, I greatly appreciate it

tranquil dune
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Okay, it looks like if a Customer object is involved, we'll display their customer ID (cus_...) if there's no name or email address. We'll display their name if there's no email address and we'll display their email address if we have both a name and email address

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I don't think this is customizable but we're not Dashboard experts in this channel

runic dome
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ahh, alright, so it's just better differentiation because someone could have the same name but emails are exclusive, that makes sense, I thought it looked a little bit messy and I wanted to see if I can fix it, but that actually makes alot of sense it does differentiate customers better, just my OCD ass is like "it needs to be perfect and the same", so thank you for the info I really do appreciate it, all the information is added to the payment intent and everything is there, so it's really just display stuff, which is chillin it's not super important

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one more quick question if you don't mind though, what is the difference between failed and uncaptured payments?

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are uncaptureds ones that didn't get a card, mainly from point of sale terminals and failed is just a transaction wasn't able to go through? or?

tranquil dune
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Failed means the authorization failed (either due to a block on Stripe's side, e.g. a Radar rule or the network declined the charge) whereas uncaptured means the authorization succeeded but no funds have moved

languid coralBOT
runic dome
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ohhh, what is radar? and uncaptured means that the payment hasn't been able to be processed yet? if I'm understanding?

lofty sapphire
runic dome
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bet, thank you, that makes sense, I just saw the uncaptured and failed and was just wondering the difference, thank you for the help

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thank you roadrunner and thank you alex, I appreciate all you guys do with support, it's incredibly helpful and I have never walked away from one of these chats being like "damn I wish I got more info", you guys are always concise, precise, and very helpful in pointing me in the right direction, I really appreciate it