#haibin_api
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scarlet tulip
Hi there, I can only support if you have a direct integration with Stripe. If you have questions related to a 3rd-party plugin, I'd suggest you to reach out to the plugin developer directly.
split valve
Hi Jack, thank you for your quick response. I'm a developer and try to understand what went wrong with the payment.
can you let me know what the necessary information should be provided to the API call so that the payment can go through to the connected account?
scarlet tulip
Can you share with me the PaymentIntent ID? (i.e., pi_xxx)
split valve
How the payment flow through customer to platform account and its connected accounts. Can the money automatically transfer to the connected accounts?
pm_1Pkh7tHY4JQgkeVOgkk2OxAn
scarlet tulip
No, this is a payment method ID, I need the PaymentIntent ID.
scarlet tulip
This payment is successful
split valve
but it sat in the main account, we want it transfered to the connected account automatically.
the connected account did not get any information regarding this payment.
scarlet tulip
That's because you didn't create requests to transfer funds from platform to connected accounts.
split valve
should the transfer be created automatically? or we must create it manually?
scarlet tulip
Then you should use destination charges https://docs.stripe.com/connect/destination-charges
split valve
I also tried destination charges, the payment was still sit in the main account, did not get into the connected account.
scarlet tulip
What's the PaymentIntent ID?
split valve
let me check.
pi_3Pkgr8HY4JQgkeVO1JTEjzKe, might be this one, we have tried many diferent combinations.
scarlet tulip
No, it's not a destination charge
split valve
or this one: pi_3PkgVEHY4JQgkeVO0ibZqoD2
scarlet tulip
No, it's not a destination charge
split valve
can you let me know what information I should look at for the destination charge?
all our payment intents have the same format.
scarlet tulip
I'd expect the PaymentIntent has transfer_data [destination], details in https://docs.stripe.com/connect/destination-charges?platform=web&ui=elements#create-payment-intent
split valve
That might be the reason. I'll check the parament from the code.
Thank you very much Jack, you were quite helpful.
scarlet tulip
Happy to help
split valve
I'll check the code and may need you or your colleague's help later.
will there be anyone for help after hours?
scarlet tulip
Yes, Stripe discord server is usually open 24/5
split valve
thank you @scarlet tulip hope you have a lovely day.