#jasoncomputers_api

1 messages · Page 1 of 1 (latest)

frail cypressBOT
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narrow apex
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default_currency can be updated: https://docs.stripe.com/api/accounts/update#update_account-default_currency

Can you share the request ID (req_xxx) of the error, so that I can check what the issue is? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

Update an account | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

next yarrow
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Hi - I believe req_slncQEiG2kqaq2 is the request ID

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apologies, sorry, that was a different error I got when I attempted to delete the linked external account

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the log is req_slncQEiG2kqaq2

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and... nevermind, those are the same, i had it right the first time

narrow apex
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In https://dashboard.stripe.com/test/logs/req_5NjtbNW7RnGBpS, this account was created with requirement_collection: "stripe" and stripe_dashboard.type: 'express'. With these settings, your platform can't update majority of the settings of the account via API. The expectations here is the connected account should change these settings themselves in the Dashboard

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

next yarrow
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right, they are an Express account by design. I can't seem to see any way to change their default currency from their Dashboard either, though

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i would be happy to have the user manage this themselves, but they don't see how, and neither can I

narrow apex
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Let me double check how this can be done with Express Dashboard

next yarrow
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thanks @narrow apex , appreciate it. feels like it would be odd if Express connected accounts were permanently locked into their initial default_currency

narrow apex
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Thanks for waiting! The issue here is that the test mode doesn't allow changing the default currency on a payout bank account. In live mode, the default currency should be able to be updated. If you have a live mode connected account, I'd recommend giving it a try

next yarrow
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ok, will try

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i dont think it works in production / live mode either. i'm worried that Stripe actually just does not support paying out in USD to Canada-based connected accounts (I have a Canada-based connected account who has a US bank account they want to be paid out in):

https://docs.stripe.com/connect/payouts-connected-accounts#supported-settlement
Accounts created in Canada and that are under the full service agreement can receive payouts in the following settlement currencies.
Settlement currency Can be paid out to banks in these countries
CAD Canada

Payouts to connected accounts

Manage payouts and external accounts for your platform's connected accounts.

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i used Stripe Connect a long time ago and was able to do this... but this is seeming to say Canada-based accounts can receive payments in CAD only. This might be a real problem for our business

narrow apex
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We tested in live mode Canadian connected account and able to view the currency selection (both CAD and USD) in Express Dashboard. I'd recommend checking in your live mode connected account to verify if you're able to view USD option as well

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If your live mode Canadian connected account doesn't show USD option, I'd recommend reaching out to Support https://support.stripe.com/contact with the connected account ID (acct_xxx) and the screenshot of the currency option in Express Dashboard, so that they can check it for you

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

next yarrow
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ah, ok, i just checked the API in live mode, not the dashboard. Just tried to get to the dashboard, but the issue is that the user hasn't finished their Stripe-hosted Express Onboarding yet, but it's asking them for a CAD bank account so they can't even complete the onboarding and get to the point that they could select a currency

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i may reach out to support tomorrow... not sure how to get to the point that I can select USD vs CAD in their Express dashboard yet

narrow apex
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I'd recommend double checking with the Support, so that they can check with relevant team how USD and CAD is supported for connected account with requirement_collection: "stripe" and stripe_dashboard.type: 'express'

next yarrow
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ok, thanks