lexit_best-practices-account-support | Stripe Developers | Page 1

plain gullBOT Jul 31, 2024, 10:59 PM

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gaunt cragBOT Jul 31, 2024, 11:02 PM

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lexit_best-practices-account-support

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@unborn pewter :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

unborn pewter Jul 31, 2024, 11:04 PM

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This is a technical issue and im a developer. We need a way to turn off pricing tools via api?

opaque bane Jul 31, 2024, 11:04 PM

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What API are you using to charge the payout fee?

unborn pewter Jul 31, 2024, 11:06 PM

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We are currently not using any api endpoints because we can not find any? However we set the application fees from our dashboard and are looking for a way to override them.

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Is that possible?

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And if not which api should we use to do this?

opaque bane Jul 31, 2024, 11:09 PM

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that dashboard setting likely only works globally. We don't have a lot of knowledge of Dashboard functionality though. Most likely, if you need this type of functionality, you would want to create Transfers from your Connect Accounts to the platform to cover fees

unborn pewter Jul 31, 2024, 11:11 PM

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Which endpoint do we need to use for transfers?

opaque bane Jul 31, 2024, 11:12 PM

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The Transfers API: https://docs.stripe.com/api/transfers/create

Create a transfer | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

unborn pewter Jul 31, 2024, 11:13 PM

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In this endpoint I can not find how I will specify which connect account I want to get a transfer from?

opaque bane Jul 31, 2024, 11:17 PM

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Apologies. If you're transferring from the Connect account, follow this guide: https://docs.stripe.com/connect/account-debits

Debit connected accounts

Collect funds from a connected account by debiting its Stripe balance.

unborn pewter Jul 31, 2024, 11:19 PM

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Thank you

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Another question i have is

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We use daily payout schedules for our accounts.

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However we give the option to do instant payouts to our users.

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I have read in the docs that we need to have manual payouts to be able to do an instant payout.

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How would this work?

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Do we need to change his payout schedule to manual to initiate a instant payout?

opaque bane Jul 31, 2024, 11:22 PM

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These really aren't API integration questions, so I'd recommend reaching out to support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

unborn pewter Jul 31, 2024, 11:23 PM

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https://docs.stripe.com/connect/manage-payout-schedule#interval-property

Managing payout schedule

Manage the automatic payout schedule to your connected accounts.

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This is where I read it.

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This is an API integration question. Im asking if I need to switch the payout schedule via API to be able to call the Instant Payout API.

opaque bane Jul 31, 2024, 11:25 PM

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There's no API to do that, no

unborn pewter Jul 31, 2024, 11:25 PM

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There is no API to do what?

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https://docs.stripe.com/connect/manage-payout-schedule#interval-property

Managing payout schedule

Manage the automatic payout schedule to your connected accounts.

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This is where we set the interval

opaque bane Jul 31, 2024, 11:26 PM

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There's no way to switch to manual payouts via the API

unborn pewter Jul 31, 2024, 11:26 PM

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Do I need to switch this to manual to be able to initiate a instant payout?

opaque bane Jul 31, 2024, 11:27 PM

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From the docs you posted:

You also set an account to manual to use Instant Payouts.

unborn pewter Jul 31, 2024, 11:27 PM

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So I can switch it via the API?

opaque bane Jul 31, 2024, 11:29 PM

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There's no way to switch to manual payouts via the API

unborn pewter Jul 31, 2024, 11:30 PM

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https://docs.stripe.com/api/accounts/update#update_account-settings-payouts-schedule-interval

Update an account | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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I can see it here however?

opaque bane Jul 31, 2024, 11:31 PM

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That sets it on the account, but not globally. So if you want to do that for the individual account, then that works

unborn pewter Jul 31, 2024, 11:32 PM

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Yes well thats what we need in our case. However are you 100% certain that instant payouts will require the account to be set to manual?

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Because maybe our connected account will only take a one time instant payout and request to receive their other payouts according to their normal schedule. How would I do this via the API?

opaque bane Jul 31, 2024, 11:34 PM

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unborn pewter Yes well thats what we need in our case. However are you 100% certain that insta...

Yes

opaque bane Jul 31, 2024, 11:34 PM

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unborn pewter Because maybe our connected account will only take a one time instant payout and...

You would have to schedule a cron job or similar to create their payout manually on a set schedule

unborn pewter Jul 31, 2024, 11:38 PM

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opaque bane You would have to schedule a cron job or similar to create their payout manually...

This requires lots of resources from our side. Why can we not just call the instant payout and continue the account on their normal schedule? Can I not maybe just switch it back to daily after finishing the instant payout?

opaque bane Jul 31, 2024, 11:39 PM

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I don't see any reason you couldn't do it that way.

#lexit_best-practices-account-support