#guess_webhooks
prime heathBOT
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gray void
hi! that's more of a business decision if you want to ship the order before the payment is confirmed and run the risk that the payment is actually declined.
daring scroll
ok but
well, thanks for answering
if a non sepa but bank transfer
i know and that's the reason to contact you
that you can do the authorization in advance
for example, if you work with Microsoft for 365 as a business (or google)
you have to authorize bank transfers in advance, and MS charges you literally 0,00e
but i have to go to my bank app (or online banking site) and authorize it
so in the future, MS can charge every month, for example 20€ automatically
with no authorization every month
how could we then perform this actions with stripe?
could they done with SEPA?
is it not a direct debit?
gray void
are you describing https://docs.stripe.com/payments/sepa-debit/set-up-payment ?
so in the future, MS can charge every month, for example 20€ automatically
those payments still each take some days to complete and can be declined, so it doesn't really change the situation that you have to decide how to handle the failure case.
daring scroll
umh,
I consulted on my local bank, Santander, that a SEPA charge if it is b2b it cannot be cancelled, so how could it fail if not by authorization?
gray void
that's not my understanding, there's no such thing as a guaranteed success.
daring scroll
umh ok
gray void
maybe this is a better question for our support team https://support.stripe.com/?contact=true, if you don't have an API/coding question?
daring scroll
thank you
daring scroll
Hi again
Mr, one more question if I may ask
we have noticed that on the webhook
we make a payment with sepa on our app
and we use on testmode
SEPA Direct Debit Your customer’s payment intent status transitions from processing to requires_payment_method. Fill out the form using the account number AT861904300235473202.
that account number provided on the link, but the status on our server doesnt go from processing to payment_method
gray void
what's the PaymentIntent ID pi_xxx where you tested this so I can have a look?
daring scroll
pm_1PiWx8HOIYOWUkWU1UKit0Lr
one sec
it should be a pi
sorry
pi_3PiWvqHOIYOWUkWU0pNOESdZ
it went from processing to failed but not to requires_payment_method
prime heathBOT
gray void
looks to me like it did. https://dashboard.stripe.com/test/events/evt_3PiWvqHOIYOWUkWU0ICZhuQD
if you retrieve the PI object from the API now it has status: "requires_payment_method"
daring scroll
looks to me like it did. https://dashboard.stripe.com/test/events/evt_3PiWvqHOIY...
ok, once we get to that situation how do we proceed? Stripes provides a re-try a payment or to change the payment method?
gray void
you'd contact the customer, bring them to a page where you're using Elements again with the same(or a new) PaymentIntent, and have them re-enter valid bank details and try again.
daring scroll
ok thanks