mr-magician_api | Stripe Developers | Page 1

molten patioBOT Jul 30, 2024, 9:20 PM

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waxen comet Jul 30, 2024, 9:23 PM

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Hi there

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Okay, so this is an automatically-created PI for an Invoice

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We should automatically send receipt emails to the Customer as long as your settings have enabled these emails

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Let me find that specific setting

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https://docs.stripe.com/receipts?payment-ui=direct-api#automatically-send-receipts

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The setting is under Settings > Business > Customer emails: https://dashboard.stripe.com/settings/emails

quiet quartz Jul 30, 2024, 9:35 PM

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ah, yeah looks like we have that enabled

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So it just doesn't show in the console?

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If you look on this page: https://dashboard.stripe.com/payments/pi_2PhqvHFH8YjjVMbF1vxcfKh6, it shows the additional emails, but not the customers main email

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waxen comet Jul 30, 2024, 9:38 PM

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Deleted the screenshot since it includes email addresses

quiet quartz Jul 30, 2024, 9:38 PM

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Ah my bad, thanks

waxen comet Jul 30, 2024, 9:55 PM

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Ah, no, I'm wrong.

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We generate a receipt when an invoice is automatically paid but the settings on https://dashboard.stripe.com/settings/emails apply to one-off payments only

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I looked through other emails sent to this customer and see that your team made similar post-payment updates to the PaymentIntent receipt_email field to trigger emails to the customer as well

quiet quartz Jul 30, 2024, 10:09 PM

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So, the receipt isn't sent to the customers main email?

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Or if it is, I'm confused why itr doesn't show on the console page I linked

waxen comet Jul 30, 2024, 10:12 PM

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It isn't sent to the customer's main email. Customers can access receipts via the Customer Portal or you can send custom emails and look at the Charge's receipt_url and include a link to this in your emails

quiet quartz Jul 30, 2024, 10:14 PM

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Ah, ok, so in order to send to their main email, I would have to manually trigger it by updating the PI like I do for the other emails

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Wait, but what does it mean in the receipt area of the console titled "Receipt History" where it says "Sent to xxx@x.com"?

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It's sending an email, right?

waxen comet Jul 30, 2024, 10:25 PM

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Yes, correct.

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We can look at this example: https://dashboard.stripe.com/payments/pi_2PLjpvFH8YjjVMbF0T6ySngX

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