#newtreyes_unexpected
wary joltBOT
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solar idolBOT
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- newtreyes_unexpected, 23 hours ago, 25 messages
hardy citrus
@maiden reef Hi there
maiden reef
Hi there 👋 can you elaborate on how this bank account was migrated from one Stripe account to another?
maiden reef
@hardy citrus checking in to see if you're still around to tell me more about this scenario?
hardy citrus
Sorry
I missed your previous message
It was performed using the procedure in this dod: https://docs.stripe.com/get-started/data-migrations/pan-copy-self-serve
maiden reef
Gotcha, I'd suggest reaching out to our Support for clarity on that process then, it's not one we're too familiar with here in this forum.
https://support.stripe.com/?contact=true
I'm not sure offhand whether that is expected to copy mandate details as well.
hardy citrus
We already asked almost 24h ago and they told us it was going to be escalated and haven't received any answers since.
Since no information re mandates was provided on that documentation, we assumed the payment method were operational as they were in the previous account.
Nevertheless, it looks like that is not the case and we are running out of time to complete this migration
:/
maiden reef
Sorry to hear that, but I would suggest continuing to work with our Support team here, they know this flow much better than we do in this forum.