#alban_best-practices

1 messages · Page 1 of 1 (latest)

pure zealotBOT
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kindred bloom
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👋 happy to help

naive zenith
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👍

kindred bloom
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unless you provide the customer with a way of cancelling their subscription in your app it's not really possible for them to control the subscription and cancel it

naive zenith
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Ok thank you.
And do you think using a subscription is a valid approach ? Because it's just a way to have multiple payments scheduled for a single product.

kindred bloom
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as I understood from your initial message you're using subscription schedules with phases right?

naive zenith
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yes

kindred bloom
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if it's a recurring payment then subscriptions is the way to go, if on top of that you need to schedule different phases then using subscription schedules is the way to go

naive zenith
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Ok thank you. Can I ask you more questions ?

kindred bloom
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sure of course

naive zenith
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Each service provided by the dog trainers can be paid either upfront or after the service, via Stripe or in cash. Therefore, I need to record cash payments in Stripe to indicate who paid what.
I saw that Stripe allows reporting of out-of-brand payments. Additionally, it's possible to declare a customer balance.
Is it possible to report a partial out-of-brand payment for an invoice?
For example, a customer gives 10€ to a trainer for a class that costs 40€. They will pay the remaining amount next time.
Or would it be better to use the Customer Balance and cancel and recreate the invoice after adding a credit to the customer balance?

silent ore
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hi! well we don't have great support for this really but yes there are various options.

Is it possible to report a partial out-of-brand payment for an invoice?
no(you do this by calling https://docs.stripe.com/api/invoices/pay#pay_invoice-paid_out_of_band and that's always for the full amount)
Or would it be better to use the Customer Balance and cancel and recreate the invoice after adding a credit to the customer balance?
if I were doing this I'd probably just add $10 to the CustomerBalance and that offsets future payments on future invoices. If you want to apply it to an open invoice then yes you'd have to use a CreditNote to adjust the invoice, which is a bit of a pain to use.

naive zenith
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OK thank you

silent ore
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hmm like you're sharing that URL to merchants who have their own connected account?

naive zenith
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Yes !

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A button : "Go see this client on stripe" for example

silent ore
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well if they're a Standard Connected account(with access to the full Dashboard) then the URL is fairly stable I would think, but we make no particular claims about it. You could also link to https://dashboard.stripe.com/[test|live]/search?query=<cusomer_id>

naive zenith
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Ok !

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I'm going back to my previous question, because something is bothering me : Using a subscription just to allow multiple payments for a single product means that i also will get multiple invoices. But I don't want that. I want a single Invoice for a single product, but several scheduled paiements.
Does another option (except subscription) exists ?

silent ore
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in our model a Subscription is a process that generates and charges Invoices on a given cadence so there's no getting around the concept of each payment being an Invoice(though depending on how complex you want to make this maybe you can hide the Stripe Invoices from the customer and just generate and send your own PDF to the customer, and just use the Subscription sub_xxx as a backend concept of the recurring payments; though at that point you're a bit off the beaten track)

naive zenith
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I understand what you mean. I didn't thought about it. I will explore the link you gave me, and decide what to do.
Thank you for your help

pure zealotBOT