#gauthier_connect-account-disabledreasons
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tiny onyx
Hi 👋
I think the platform could also trigger the platform_paused disabled reason
hexed chasm
ok, It's just this one does not appear in the section https://docs.stripe.com/api/accounts/object#account_object-requirements-disabled_reason
And Stripe can use all reasons ?
tiny onyx
Stripe can, as far as I know. But that isn't an area we are experts on at this server.
hexed chasm
Ok thank you, which server will be more suitable ?
tiny onyx
The best place to get confirmation of how Connect Accounts get disabled would be reaching out to Support here: https://support.stripe.com/contact
hexed chasm
And you can confirm that the only way to know if a connected account is rejected using the API is by reading "rejected" in the requirements.disable_reason ?
tiny onyx
That will tell you the ultimate reason. For more specifics when the reasion is something like rejected.incomplete_verification you can review the past_due requirements to identify what verifications were missed
hexed chasm
ok perfect thank you
tiny onyx
Happy to help 🙂