#mas-usequeuecom_api
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- mas-usequeuecom_api, 1 day ago, 30 messages
- mas-usequeuecom_api, 2 days ago, 10 messages
bright spade
Hello
I'm not sure I follow exactly..
Adding a trial moves the billing cycle anchor which would cause the renewal date to change. That's expected. I'm not sure I grasp the behavior you're expecting.
Can you maybe share an example with what dates you expect?
I know you shared an example subscription but I don't know the dates you expect so
bright spade
Ah yeah.. I'm pretty sure that's expected since today is 26th and lets say the 7 trial starts today that means that the billing cycle anchor is moved to when the trial ends (that is 7 days from today)
Adding a trial moves the billing cycle anchor (it doesn't automatically extend the subscription period by that many days)
If you want August 11 as the billing cycle date then you'd need to either
- add a trial period for roughly 17 days (which sets billing anchor on August 11)
- or start the trial period of 7 days on August 4th (not today)
The other option is API based which is combining trial with billing cycle anchor: https://docs.stripe.com/billing/subscriptions/trials#combine-trial-anchor
safe shadow
Updating billing cycle anchor will simply push the renewal date back and have 0 proration if i set it to 'none', right?
bright spade
correct
safe shadow
yeah i think i remember taking a look at this, and determined it wouldn't work for my use case. Which is allowing users to pause/unpause their subscription, and push renewal date back. So they're pausing/unpausing multiple times in a month.
bright spade
are you adding trial to stop collecting payments from subscription invoices?
If so, you can just use pause payment collection flow: https://docs.stripe.com/billing/subscriptions/pause-payment
safe shadow
No, just pausing collection.
Right now I built it to work this way.
User pauses for 5 days (collection paused) -> User unpauses (we add 5 days plus days left in their subscription as a free trial to extend renewal date).
And this works flawlessly for our connect accounts, BUT they mentioned that the MRR graph drops. I'd have to double check on this, but it seems that the MRR graph doesn't include the free trial subscriptions even though the renewal date is in that month or right at the end of the free trial.
bright spade
I see.. Unfortunately we don't know anything about how dashboard handles things. We mainly focus on the API integrations.
I'd recommend writing in via our support to see if there's any workarounds for this
https://support.stripe.com/?contact=true