sanderfish_unexpected | Stripe Developers | Page 1

glossy rapidsBOT Jul 26, 2024, 4:35 AM

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queen orchidBOT Jul 26, 2024, 4:35 AM

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sanderfish_unexpected, 23 hours ago, 10 messages
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glossy rapidsBOT Jul 26, 2024, 4:35 AM

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iron idol Jul 26, 2024, 4:48 AM

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I've been able to enable the payment method on our end.

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But, question; this customer has a sub-account with us (via stripe connect).

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they enabled the payment method in their dashboard but it didn't get enabled on our end somehow

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I had to turn it on here in our connect dashboard

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is that expected behaviour? I was under the impression that merchants can control their payment methods via the stripe dashboard

cloud pewter Jul 26, 2024, 4:52 AM

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hello! give me a while to take a look

iron idol Jul 26, 2024, 4:52 AM

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thanks, it's working now but would appreciate explanation about the above 🙂

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I just requested access to the embedded payment methods element as well https://docs.stripe.com/connect/supported-embedded-components/payment-method-settings#request-access

Payment method settings

Display a configurable list of payment methods that connected accounts can offer during checkout.

cloud pewter Jul 26, 2024, 5:10 AM

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I think what happened is that the connected account didn't actually enable the payment methods on the right Payment Method Configuration (PMC)

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if you look at the ^ image (this is from my own test connected account). The first configuration is the connected account's own, the second one (it'll have the platform name) is the one under the platform and the one which they actually need to change

iron idol Jul 26, 2024, 5:52 AM

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Right, yeah that's possible. They (and most other customers) were pretty confused about all of this

#sanderfish_unexpected