himel_code | Stripe Developers | Page 1

safe coveBOT Jul 25, 2024, 2:24 PM

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arctic root Jul 25, 2024, 2:28 PM

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Do you have a sample invoice id I can look at?

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What payment method type is this exactly?

pseudo horizon Jul 25, 2024, 2:29 PM

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ACH debit!

arctic root Jul 25, 2024, 2:32 PM

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Do you have a sample invoice id I can look at?

pseudo horizon Jul 25, 2024, 2:34 PM

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Yeah sure!! wait

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give me 5min

arctic root Jul 25, 2024, 2:38 PM

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No problem

pseudo horizon Jul 25, 2024, 2:40 PM

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in_1PgSlJ4NdnE12NMBgRzePKLv

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This is how i handle in the UI

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?

arctic root Jul 25, 2024, 2:50 PM

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Sorry in multiple threads

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Will look

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Ah you used the bank account that purposefully throws that error in test mode

pseudo horizon Jul 25, 2024, 2:52 PM

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Yeah

arctic root Jul 25, 2024, 2:52 PM

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So in livemode, the customer would need to reach out to their bank to find out why it's not authorized

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But you'd need to collect bank account again to continue payment

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When debit is not authorized the mandate is revoked

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So you'd need to set up their bank account again

pseudo horizon Jul 25, 2024, 2:55 PM

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so if they contact thier bank and they authorized and the user again have to add the payment method??

arctic root Jul 25, 2024, 2:57 PM

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Generally if debit is not authorized, the customer blocked it with their bank

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But yeah they need to add payment method again

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Above error means the mandate they agreed to was revoked

pseudo horizon Jul 25, 2024, 2:58 PM

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so then we might have duplicate payment method right! i mean have mendate invoked and one which just added what should be done to mendate invoked one!

arctic root Jul 25, 2024, 3:03 PM

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You can detach payment method if you don't want duplicate

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Let me confirm with a colleague really quick

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There might be a way to renew mandate on the existing payment method

pseudo horizon Jul 25, 2024, 3:05 PM

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Yeah that was i thinking it should have a way to remandate !!

arctic root Jul 25, 2024, 3:13 PM

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Ok cool got confirmation you can just create a new mandate. This doc is about disputes, but the principle is the same: https://docs.stripe.com/payments/ach-debit/accept-a-payment#resolving-disputes. Basically you'd need to call confirm payment intent for the payment intent on the invoice passing both mandate_data and the payment_method

#himel_code