emak_api | Stripe Developers | Page 1

sleek pastureBOT Jul 25, 2024, 1:09 PM

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dull imp Jul 25, 2024, 1:09 PM

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Hello

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Can you give me some more details here of exactly what is happening and your desired outcome?

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Also if you can share a specific example where double billing occurred then I can see your flow and advise from there.

maiden smelt Jul 25, 2024, 1:12 PM

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Hey there, so we noticed that some customers got invoiced twice. And we narrowed it down to figuring out that it is those accounts that went all the way to their trial expiring and then adding their payment information. Any customer who has converted/added payment details before trial end isn't having this problem.

The desired outcome is that the trial ends and when they add payment details it charges them.

dull imp Jul 25, 2024, 1:13 PM

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Gotcha then yep you likely want to utilize trial_settings.end_behavior: https://docs.stripe.com/api/subscriptions/create#create_subscription-trial_settings-end_behavior

maiden smelt Jul 25, 2024, 1:13 PM

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In my case, is it better to use pause or cancel?

dull imp Jul 25, 2024, 1:14 PM

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Depends on what you want

maiden smelt Jul 25, 2024, 1:14 PM

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I know you can't bring canceled subscriptions back

dull imp Jul 25, 2024, 1:14 PM

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Right

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So really up to you

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Depends a bit on your model and what you are looking for.

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May be better to use Pause if you want to keep all your data for the customer related to one Subscription

maiden smelt Jul 25, 2024, 1:15 PM

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Hmm i'll try that, in code I would have to detect if it is paused or not so I can resume right?

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It is a different API call from what I understand

dull imp Jul 25, 2024, 1:17 PM

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See: https://docs.stripe.com/billing/subscriptions/trials?lang=node#resume-a-paused-subscription

maiden smelt Jul 25, 2024, 1:18 PM

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Awesome, I'll go try that. May I ask you another question about invoicing behaviour?

dull imp Jul 25, 2024, 1:18 PM

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So yeah mostly what you do is you collect the PaymentMethod and pay for the desired Invoice and then unpause

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Yep you can ask any questions you have in this thread

maiden smelt Jul 25, 2024, 1:18 PM

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Thanks!

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So I noticed that when I create an subscription, I see a invoice of $0 paid on every subscription that I create

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Anyway to avoid that, since it is showing up in my customer's invoice list (that we pull from Stripe)

dull imp Jul 25, 2024, 1:21 PM

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No, if you are creating trials then the initial Invoice will always be a $0 Invoice for the trial period. No way to prevent that. If you don't want that in a UI that you are showing your customer then you'll need to exclude it on your end.

maiden smelt Jul 25, 2024, 1:21 PM

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Ahh okay, makes sense. I think then that is all for now. Love the support from ya'll!

#emak_api