#alex-from-fuxam_docs

1 messages · Page 1 of 1 (latest)

woeful tendonBOT
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novel lantern
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👋 happy to help

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once you mark an invoice as uncollectible it won't be chargeable in the future

woeful tendonBOT
tawny hearth
shrewd storm
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It should go to the default payment method which switched too late

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I changed it expecting it not to charge again

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Because you said it wont be chargeable in the future

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And now its charging the wrong payment methdo

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Our customer will be very unhappy about this so we have to really fix it ASAP, a call would be great!

tawny hearth
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if the invoice is not voided then it's still possible to visit the Hosted Invoice Page for the URL and pay it, which I think is what happened there. I'd recommend always voiding invoices you don't want to be payable(https://docs.stripe.com/invoicing/overview#void)
In this specific case you could perhaps refund the payment, void the invoice, and contact the customer.

shrewd storm